JessCloset Join Fellow
Brand Qstore
16,486 Fellows
POWER MINISHOP RATE 90%
18.90

Super slimming fit dress with embroidered-style front and lace-style back M006


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 92 (82%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (26)

Customer Photo Review board

not recommendneturalrecommendHighly recommend Measurements true to chart

Very nice fit! Measurements are accurate.

Colour:Black | Size:S

Apr 21, 2015 0 0
val*******
Apr 10, 2014 0 0
gto*******
Mar 06, 2014 0 0
cju*******
Feb 24, 2014 2 0
dre*******

not recommendneturalrecommendHighly recommend ELEGANT DRESS FOR ALL OCCASION

Thanks seller, price is reasonable and dress suits all occasion.

Colour:Black | Size:L

Feb 18, 2014 1 0
coo*******

Customer Review(111)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-10-23 ivy*******
not recommendneturalrecommendHighly recommend 2016-05-04 che*******
not recommendneturalrecommendHighly recommend 2016-03-15 cin*******
not recommendneturalrecommendHighly recommend 2015-04-21 val*******
not recommendneturalrecommendHighly recommend 2015-04-16 jos*******
not recommendneturalrecommendHighly recommend 2014-12-05 kat*******
not recommendneturalrecommendHighly recommend 2014-11-28 run*******
not recommendneturalrecommendHighly recommend 2014-08-06 jas*******
not recommendneturalrecommendHighly recommend 2014-07-03 evi*******
not recommendneturalrecommendHighly recommend 2014-06-13 gia*******
Item Q&A(11)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

12143413 measurement eve******* 2014-02-08 Answered
  May I know wat is the measurement for the arm hole? N is the material stretchy? Thks
 

[Re] measurement
Hi, thank you for your message. I will be happy to check this for you on Monday when I am back in the warehouse with all the items. As for the material, it's a cotton, polyester and rayon blend and it's not very stretchy. The lacey top can stretch by another 1 - 4cm. Best regards, JessCloset
Hi
The length of the armhole (one side) is approx. 20 - 21 cm. Best regards, JessCloset

 

[Re] measurement
Hi, I just received the dress but is too big. Can I exchange to L size? What should I do? Pls advice. Thks

 

[Re] measurement
Hi Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email. Thanks Joey

 

[Re] measurement
Hi, I had sent the dress back to u for exchange. Would like to check have u receive it? Thks

 

[Re] measurement
Hi
Thanks for your message. We'll check our mail box today and if your parcel is here, we'll let you know. Thanks for your patience, JessCloset

12131667 Size eun******* 2014-02-07 Answered
  My bust is about 32cm and waist is about 27-28cm. Will you recommend S or M? Is the material strechable type?
 

[Re] Size
Hi
This material is not very stretchy. If your bust is about 32 inches, I would recommend the XL as the smaller sizes might be a little tight for you across the chest and at the arms. For any other queries on this, please email us at JessClosetCS@gmail.com. Best regards, JessCloset

11585941 order number :38406060 tkt******* 2013-12-18 Answered
  Hi there, i have received the message that the items have ship out on Dec 10, 2013, but until now i still not yet received any parcel, can you just help me check for this?thank you.
 

[Re] order number :38406060
Hi, thank you for your message. I apologize for the delay in your order. There was a delay in our stock from the international shipping company. We have already received our stock and your parcel was sent on 16 Dec 2013. It should be with you any day now. My sincerest apologies for any inconvenience caused, JessCloset

 

[Re] order number :38406060
Hi there, i still not yet receive anything from you as what you told, today is already 26 of Dec 2013. please get back to me for this status. thanks!

 

[Re] order number :38406060
Hi
Thanks for your message. We're sorry to hear that your parcel hasn't arrived yet. Your parcel was sent on 16 Dec 2013.
Assuming that the address in the system is correct, your parcel should still get to you. I have seen some parcels delayed by Singpost and arrive up to 4 weeks late! If they are unable to deliver a parcel then it usually gets returned to us, in which case we then re-send it to customers.
Please give it a bit more time. If it still hasn't arrived in the next two weeks, please send your enquiry to JessClosetCS@gmail.com and then we decide what to do. Meanwhile we will also check our return address again to see if it has come back to us.
Thanks for your patience.
JessCloset

11544959 Price pak******* 2013-12-15 Answered
  Is the dress going for $15.90 or $12.90?
Am 1.5m with waist size is 71cm, which size would you advise?
 

[Re] Price
Hi
Thanks for your query. The price is $15.90 and you can order it here: http://list.qoo10.sg/g/410188366
I would recommend the M for you (see our size chart on the same page) but currently M is out of stock though we expect new stocks to arrive sometime this week. You can go ahead and place your order and we'll mail you the item as soon as they arrive.
Best regards,
JessCloset

11263649 material of dress dio******* 2013-11-22 Answered
  Hi. I would like to purchase the dress but, may I know what material it is made of ?
 

[Re] material of dress
Hi
Thanks for your query. The top is made of lace and the rest is a cotton/polyester (70%/30%) blend. It has a rayon lining. Hope the information helps. Best regards, Lizzie

10815821 defect on the zip and wanna change the size che******* 2013-10-27 Answered
  Zip is broken when I received last friday. Seller; I wanna change to smaller size too ( from xl to large) pls advise how to go about it. Thanks
 

[Re] defect on the zip and wanna change the size
Hi

Thanks for your message and sorry to hear about this defect. Please email us at JessClosetCS@gmail.com with a photo of the defective item, and we will give you further details for the exchange. Please include your ORDER NUMBER and details of your request in the email.

Thanks

Joey

10769996 Sizing jai******* 2013-10-24 Answered
  Hi I'm about 164cm and a bit big chested. I usually wear UK 10, what size do you recommend I get for this dress? Thanks!
 

[Re] Sizing
Hi, thank you for your message. The dress has a smaller cutting so I would recommend the XL for you. Thanks, Michelle

10111471 Exchange black Dress XL size and Maroon XL pants gin******* 2013-09-13 Answered
  Hi seller,

I received the parcel today, can i ask for exchange for the above mentioned items if you allow to do so.

I accepted the exchanged policy.

Kindly let me know how to go about for the exchange.

Thanks
Gina
 

[Re] Exchange black Dress XL size and Maroon XL pants
Hi Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email. Thanks Joey

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