||Return Exchange Policy (1)
|26628823 ||Product issue ||gin******* ||2017-04-26 ||Answered|
|26309760 ||Inquiry related delivery from ari**** ||ari******* ||2017-03-30 ||Answered|
| ||If I place order today, can u mail it out by today or tomorrow as I need it urgently? |
[Re] Inquiry related delivery from ari****
hi yes, if u place the orders today, we can mail by tomorrow. But do note that its Friday tomorrow follow by weekends, hence the estimated delivery will be next Tues or Wed if no delay. Are u ok with that? Not sure how many pcs you are getting as we offer next day delivery for any 10 Swarovskis ordered. Just in case if you are. Otherwise its good to know. Hope that answers your query :)
|25911041 ||Cart 108906300 ||kel******* ||2017-02-26 ||Answered|
| ||Hi, |
I made a purchase for more than 10 items, i understand from the website that item would be deliver the next day if purchase more than 10 items, or has the policy change or something?
[Re] Cart 108906300
Hi yes. We will deliver any orders within next working day for any 10pcs of swarovskis purchased. Will contact you tomorrow to arrange delivery. Do ensure your contact details are up to date. Many thanks for your order.
|25817177 ||lifetime warranty ||x.h******* ||2017-02-19 ||Answered|
| ||Hi! May i ask what does the lifetime warranty covers? just the abrasive? does it cover breakage? |
[Re] lifetime warranty
Abrasive surface only which is the critical functionality of the files. It does not cover breakage.
|25710329 ||[About Item] Related Inquiries ||she******* ||2017-02-09 ||Answered|
| ||Any issues if I handcarry and board flight? |
[Re] [About Item] Related Inquiries
Hi, technically the rounded tip files are ideal to bring on board plane. Apparently we only have kids designs for the rounded tips for safety reasons. For non kids design with rounded tips, they are available only in large size which we do not carry at the moment. We will work with our Europe manufacturer as too perhaps developing a range of rounded tips in medium and travel sizes. Thank your for your interest.
|25348199 ||Lifetime warranty ||fre******* ||2017-01-09 ||Answered|
| ||Hello, it says here on your item information there is lifetime warranty, as i'm purchasing a new one to replace the current one i'm using due the the abrasive surface being rubbed off. Should this happen to your product do i come directly back to you? Thank you. :) |
[Re] Lifetime warranty
Hi yes. You can email us at firstname.lastname@example.org
We will then advise you where to send it to for our inspection and proceed accordingly for the replacement should the abrasive surface wears off. Hope that answers your query. Many thanks for your interest.
|25329427 ||[Others] Related Inquiries ||emi******* ||2017-01-08 ||Answered|
| ||Password? |
[Re] [Others] Related Inquiries
Hi sorry the event is now over and fully claimed
|25240933 ||[Others] Related Inquiries ||que******* ||2016-12-31 ||Answered|
| ||Password please |
[Re] [Others] Related Inquiries
Hi its 2390. Apologies for the late reply. The event will reopen at 8pm today. Left less than 100 snakes left to claim. Hope you will be in time tonight. Thank you for visiting our shop and happy new year to you :)