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***Return Policy***Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.***Exchange Policy***For exchange, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.***Refund Policy****Please note, we are unable to process refund for any reason.
For Tracking no. beginning with ONEeg. ONEQOO12345678Proceed to www.ninjavan.sg to track your order! For Tracking no. beginning with SGP eg.SGP12345678Proceed to http://www.qxpress.asia/eng/html/customer_tracking.html to track your order!
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Type:Tena 8 x Adult Diapers Size L 10s | PWP Top Adult Pants:none
Good quality.. just wish it wasn't too expensive
Much cheaper than buying from elsewhere.👍👍👍
Type:Tena 8 x Adult Diapers Size M 12s | PWP Top Adult Pants:none
Nice and good and fabulous and grandeur
Fast delivery n the cheapest of all.
Hi! Are these items from Tena original? How long is the shipping because i need them urgently. Thanks
Dear Customer, We are sorry that we did not reply you as promptly as you expected. We will get back to your enquiry asap, and please allow us to improve our response to be faster and better. Thank you for your understanding and support.
Dear seller, I just bought 2 cartons of your Tena Adult diapers size L on qoo10. My order number is: 229081487I have ordered it but would like to change the address please. Could you assist? The address I want the package to be delivered to is as follows: Blk 388, Tampines street 32, #06-75 s(520388)Look forward to your replyWarm regards,Sufiya
Dear Customer, We are sorry that we did not reply you as promptly as you expected. We will get back to your enquiry as soon as possible, and please allow us to improve and serve you faster and better. Thank you for your understanding and support.
hi would it be possible for self collection?thanks
Dear customer, due to an upgrading on our inventory and warehouse management system, there was a delay in answering your inquiries and also a possibility of inquiries being deleted. We sincerely apologise for the inconvenience caused. Please send in your inquiry again if your question has not been resolved and we will answer them at our very soonest. Thank you very much for your understanding and patience. We look forward to serving you again at One Mart. Cheers.
Hi seller where is the country of origin for tena diaper. Thanks.
Dear Customer,It made in malaysia. Thank you for checking with us.
Dear seller,I'm buying for someone staying in another address. How do i indicate the delivery address?thank you
Dear Customer,You may contact qoo10 customer service for more clarification for step by step guide: Helpdesk: http://www.qoo10.com.sg/gmkt.inc/CS/NHelpContactUs.aspxHotline : 65-6500-4440.Email : firstname.lastname@example.orgOr drop us a message to 88683198 with your order number and preferred address, we will assist you to change it.
Hi seller,I have placed 2 orders of total 20 cartons of Tena Adult diaper Size M to be delivered to Ju Eng Nursing Home and Lee Ah Mooi Old Age Home respectively on 29th June 2017. And till ow, the items are still not delivered. Can you please expedite the shipment asap. Thanks
Daer Customer,Parcel for cart 111522089 has been delivered on 2nd Jul, while parcel for cart 111519141 has been delivered o 3rd Jul by Honest Bee, would you help to check at your side again?
Dear seller, I have checked with the 2 old aged homes. They confirmed that they did not received the Tena Adult diaper
Dear Customer,Well noted on it, we will check with Honest Bee to update you again.Dear Customer,Attached picture if the signature Honest Bee just replied us, would you please kindly help to check if anyone of your side can recognise the signature?(Jul 28, 2017 15:22)
Dear seller, this signature is from which cart number. I have 2 different carts order to 2 different homes. Can you clarify with honestbee the signature was signed by which home in-charge.
Dear Customer,The signature is for cart 111522089. We will check the other signature with Honest Bee again, do let us know if you didn't receive the parcels.
Hi seller, I am still waiting for you to provide me with the receipent detail for cart number 111519141. Thanks
Dear Customer,We requested Honest Bee to contact you directly, also, we will update you once we have been updated!:) So sorry to keep you waiting long.
Hi seller,I have not received any call from Honest bee in regards to my order. If they can provide you the signature for the other order, I don't understand why is it so difficult for them to provide details for this order number.
Dear Customer,We are still in the midst checking with Honest Bee, will get back to you as soon as possible, also you may contact them at 88760735 or drop us a message at 88693198 for the latest update of this case. So sorry for all the delays and inconvenience we caused you.
Hi seller, I have sent an sms to 88693198 on 7th Sept about the delivery for cart number 111519141 but no reply from your side. I m still waiting for the update of the receiver status from Lee Ah Mooi Old Aged Home.
Dear customer, we tried to call back but didnt direct to you. pls text your case to 90020836, i will follow up personally. thanks.
Hi I'm sorry but I need to exchange the size m to a size L. Ordered the wrong size for my grandmother.
Dear Customer,We will assist you for exchange, please check below 3 options and revert back which option you preferred :1) Drop by our warehouse for a free exchange. Our warehouse address is:2 Jurong Port Road, SPH Print Centre, PC1 #03-01, Singapore 619088, open from Monday to Friday, 11 am to 5:30 pm.( Make appointment & check stock before you come down ☺ ) 2) Exchange by courier company , the additional cost will be $12.Or 3) we arrange coueire service to return this parcel & you place a new order at same time if you still wish to get the item, the cost will be $6 for collection service whcih we would deduct from refund amount ( Refund amount will be $55.9 - $6 = $49.9 ) . In this way, the process will be faster.For more information, please feel free to reach out at email@example.com
There isn’t any posted question about item.