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Princess Pink Join Fellow
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POWER MINISHOP RATE 90%
The Face Shop ★ Rice Water Bright Cleansing / Ceramide Moisture Foam Cream Milk TheFaceShop faceshop
1029 items sold
5.50

The Face ShopThe Face Shop ★ Rice Water Bright Cleansing / Ceramide Moisture Foam Cream Milk TheFaceShop faceshop

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    $15.90$5.50

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Notice

Subject Register Date
Changes to orders Seller 2017-01-10
No reimbursement for loss/damage of Normal Mail packages Seller 2015-01-07
In the event that there are problems with your order Seller 2014-07-25
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Manufacturer/
Place of origin
The Face Shop / Korea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description The Face Shop Rice Water Bright Cleansing Foam, Lip / Eye Remover, Rice Bran Cleansing Foam

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BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 10605 (90%)
This chart shows buyer's satisfaction level.
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (3,486)

Customer Photo Review board
Apr 25, 2017
gis*******
Apr 23, 2017
Cla*******

Highly Recommend Value for $

Looks good. Haven't tried

Range:Rice Water Bright | Type:#1A Cleansing Foam 300ml(+S$3.61)

+ Add this option
Apr 23, 2017
lai*******

Recommend 😁😄😁

Receive in good condition;))

Range:Rice Water Bright | Type:#4 Cleansing Milk 200ml(+S$0.61)

+ Add this option
Apr 23, 2017
ane*******

Recommend Satisfied

Slightly cheaper and the free delivery is not too difficult to achieve.

Range:Rice Water Bright | Type:#2 Lip|Eye Remover 120 ml(+S$0.52)

+ Add this option
Apr 22, 2017
bab*******

Customer Review(10,809)

Customer Review board
Rating Feedback Date Written by
Highly Recommend 2017-04-25 cas*******
Highly Recommend 2017-04-25 gis*******
Highly Recommend 2017-04-24 yin*******
Highly Recommend 2017-04-24 bel*******
Recommend 2017-04-24 nou*******
Highly Recommend 2017-04-24 lif*******
Highly Recommend 2017-04-23 Cla*******
netural 2017-04-23 cha*******
Highly Recommend 2017-04-23 lai*******
Highly Recommend 2017-04-23 ser*******

Seller Information

Princess Pink

  • Address : 596 - 604 Dobong 1(il)-dong, Dobong-gu, Seoul 597
Item Q&A(425)
No. Question & Answer Member Date Status
NOTICE Changes to orders Seller
NOTICE No reimbursement for loss/damage of Normal Mail packages Seller
NOTICE In the event that there are problems with your order Seller
FAQ I paid a shipping fee of SGD 1.99 for Normal Mail shipping, but when I received the package by Singpost Normal Mail, the stamp shows SGD 2.55 or SGD 0.60 or SGD 0.90. The stamp never shows SGD 1.99
Why is there this difference?
Seller

The shipping fee covers the international shipping from our office in Seoul to our forwarder in Singapore, the local shipping from our forwarder in Singapore to the customer, and our forwarder's handling fees. The actual cost is actually higher than the shipping fee we charge, but we cover the additional cost from the item margin. The shipping fee is usually a flat fee, although for a few heavy items the shipping fee increases with quantity purchased. For many of our listings shipping fee is waived if there is a sufficiently large purchase. Details on shipping fee are always made known on the item listing page, and the buyer will also be informed of the total shipping fee before making payment, so that the buyer can decide whether to proceed with the transaction.

26550831 Inquiry for the item from bel**** bel******* 2017-04-19 Answered
Hi, I would like to ask if the massage cream needs to be rinsed off after applying? Can I use it like a moisturiser? Thabks
 
[Re] Inquiry for the item from bel****
Dear customer,
The manufacturer's directions for use are:
During evening skincare, use an adequate amount to massage smoothly onto the face and neck, avoiding the eyes and mouth. Massage for 3-5 minutes, then wash off with lukewarm water.
Thank you
Best regards,
Princess Pink Shop
26527991 Inquiry for the item from Chr**** Chr******* 2017-04-18 Answered
I buy $101.5 but no free shipping?
5 face shop emulsion $9.91
3 face shop toner $9.91
Skinfood shimmer rice powder $6.61
2 rice water bright cleansing milk $7.58
 
[Re] Inquiry for the item from Chr****
Dear customer,
We tried the combination you listed, and confirm that there is free shipping. Be sure to select Qxpress for all the items as you add into your cart. If you select some Normal Mail and some Qxpress, the Qoo10 system will tally them separately, and each would need to exceed SGD 100 (Qoo10 system limitation that we cannot change).
Thank you
Best regards,
Princess Pink Shop
26357637 Inquiry related cancel and refund from jox**** jox******* 2017-04-03 Answered
Hi seller,

I didn't receive the product in good condition. There is a hole at the end of the tube..therefore the facial cream leak out from there. I hope to get a refund for this product or at least send me another new tube. I want to get this for my oversea trip next week but now I can't bring it oversea! Please kindly reply me. Please see the image...
 
[Re] Inquiry related cancel and refund from jox****
Dear customer,
For Normal Mail shipping, packages are sent locally by Singpost Normal Mail. The postal service handles the packages more roughly than courier companies, and postal workers even step on the bags of mail on the truck. No amount of bubblewrap will guarantee that the products are not damaged. We therefore do not guarantee Normal Mail delivery from loss or damage, and we state so clearly in the product listing. However, if you can confirm that the item is still in the original shrinkwrap, we will send a delivery man to exchange the item.
Thank you
Best regards,
Princess Pink Shop
 
[Re] Inquiry related cancel and refund from jox****
Hi seller,

I already remove the shrinkwrap. I thought there was just some cream stained on it so I already removed it.i thought if it was just that, I just rinsed it off, don't need to feedback to you cos I still can use the product and bring it oversea. After I removed the shrinkwrap...I went to rinse it clean and realised how come the amount was lesser and tried to see if there is any hole that caused the leaking. The hole is at the end of the tube whereby no matter how rough was the person to handle the parcel, would not caused this kind of damage as the end of the tube is very hard. So I believe the hole is already there when delivered to me. So after the roughly handling of the delivery man or whoever...the cream leak out.

I am a reasonable customer so I won't anyhow pinpoint that you sent me a defective item. After I see the position of the hole and I analysis and I believe the hole is already there before delivered.
 
[Re] Inquiry related cancel and refund from jox****
Dear customer,
We have instructed our courier to arrange to exchange the tube to a new one. Please do not use your current damaged tube any more. The delivery man will need to collect the damaged tube back with the contents intact.
Thank you
Best regards,
Princess Pink Shop
 
[Re] Inquiry related cancel and refund from jox****
thanks for the arrangement.
 
[Re] Inquiry related cancel and refund from jox****
Dear customer,
Our forwarder in Singapore informed us that they have made the exchange to a new item for you. If there are no other problems, please confirm receipt.
Thank you
Best regards,
Princess Pink Shop
26317117 Inquiry related delivery from tay**** tay******* 2017-03-30 Answered
Hi! Ordered my item on 1th March but have yet to receive till date. Please advise if my item have been mailed out? Why is it taking so long?
 
[Re] Inquiry related delivery from tay****
Dear customer,
You order was confirmed on 11 March and the package was sent by Singpost unregistered mail on 20 March. It usually takes 2-4 business days for delivery, but in some cases there can be delays. Long delays or loss are rare (under 1% in our experience), but because we send out thousands of packages these cases crop up. Unfortunately, as you selected Singpost unregistered mail, we are unable to track your package.
Attached is a picture of the batch with your package circled. Please check the address.
Please also check if someone received the package on your behalf. As it is possible your package may not fit into a letterbox, it could also be at your area post office in case noone was home at the time of delivery, so please check there also.
We will inform our logistics provider in Singapore to keep a lookout for your package in case it is returned to sender.
Best regards,
Princess Pink Shop
26265548 Restock mer******* 2017-03-27 Answered
Hi Seller

May I know when will you restock Rice & Ceramide Moisture Toner?
 
[Re] Restock
Dear customer,
We have restocked the new design toner. You can place your order now.
Thank you
Best regards,
Princess Pink Shop
26063240 [About Item] Related Inquiries cas******* 2017-03-09 Answered
When will u restock the rice bran cleansing foam 150ml
 
[Re] [About Item] Related Inquiries
Dear customer,
We have stock and we have updated the inventory. Just in case you missed the notice in our item listings:
Our Singapore forwarding company will not operate from 7 to 19 March due to their company retreat. Orders made until 12pm on 6 March will be shipped before the retreat. Orders made after that will be shipped after 19 March. We regret any inconvenience caused, and thank our customers for their support.
Thank you
Best regards,
Princess Pink Shop
 
[Re] [About Item] Related Inquiries
Is their any expire date
 
[Re] [About Item] Related Inquiries
Dear customer,
Our current batches expire in early 2019.
Thank you
Best regards,
Princess Pink Shop
26042055 [About Item] Related Inquiries t--******* 2017-03-08 Answered
Hi for my skin which is oily,dry at the nose area and dull and uneven skin tone, should i use the rice water bright cleansing foam or the bright rice bran cleansing foam?
 
[Re] [About Item] Related Inquiries
Dear customer,
The Rice Bran Cleansing Foam is a mild scrub. Perhaps you can use the Rice Bran Cleansing Foam twice a week, and the regular Rice Water Bright Cleansing Foam on the other days.
Thank you
Best regards,
Princess Pink Shop
26040867 [About Item] Related Inquiries t--******* 2017-03-08 Answered
Hi the face cleanser is suitable for all skin types? I have dry and oily skin and dryness is at the nose area.
 
[Re] [About Item] Related Inquiries
Dear customer,
The manufacturer says that this range is suitable for all skin types.
Thank you
Best regards,
Princess Pink Shop

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