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The Face Shop ★ Rice Water Bright Cleansing / Ceramide Moisture Foam Cream Milk TheFaceShop faceshop
823 items sold
5.50

The Face ShopThe Face Shop ★ Rice Water Bright Cleansing / Ceramide Moisture Foam Cream Milk TheFaceShop faceshop

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Notice

Subject Register Date
Changes to orders Seller 2017-01-10
No reimbursement for loss/damage of Normal Mail packages Seller 2015-01-07
In the event that there are problems with your order Seller 2014-07-25
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Manufacturer/
Place of origin
The Face Shop / Korea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description The Face Shop Rice Water Bright Cleansing Foam, Lip / Eye Remover, Rice Bran Cleansing Foam

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BOOKMARK 1 2 3 4 5 6 7

Customer Satisfaction

Satisfied Customer
10749
Average Customer Review
90 / 100
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Photo Review (3,528)

Customer Photo Review board

Recommend Expiry on 2019

Received. I guess its cheaper than retail

Range:Rice Water Bright | Type:#2 Lip|Eye Remover 120 ml(+S$2.49)

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May 26, 2017
lij*******

Highly Recommend Quick delivery. Satisfied with my purchase

Quick delivery. Satisfied with my purchase

Range:Rice Water Bright | Type:#1 Cleansing Foam 150ml

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May 24, 2017 1
asm*******

Highly Recommend Received.

Fast despatched and delivery. Second time purchasing from seller.

Range:Rice Water Bright | Type:#1A Cleansing Foam 300ml(+S$5.18)

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May 24, 2017 1
phu*******

Highly Recommend Toner and moisturiser

Received both itemd in good order. Will try to see if its suitable for my skin

Range:Rice Ceramide | Type:Moisture Toner (New Design)(+S$5.18)

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May 23, 2017 1
che*******
May 23, 2017
daw*******

Customer Review(10,957)

Customer Review board
Rating Feedback Date Written by
Recommend 2017-05-26 lij*******
Highly Recommend 2017-05-25 jes*******
Highly Recommend 2017-05-25 Tan*******
Highly Recommend 2017-05-24 kat*******
Highly Recommend 2017-05-24 pml*******
Recommend 2017-05-24 ivi*******
Highly Recommend 2017-05-24 xia*******
Highly Recommend 2017-05-24 asm*******
Highly Recommend 2017-05-24 yue*******
Highly Recommend 2017-05-24 phu*******

Seller Information

Princess Pink

  • Address : 596 - 604 Dobong 1(il)-dong, Dobong-gu, Seoul 597
Item Q&A(430)
No. Question & Answer Member Date Status
NOTICE Changes to orders Seller
NOTICE No reimbursement for loss/damage of Normal Mail packages Seller
NOTICE In the event that there are problems with your order Seller
FAQ I paid a shipping fee of SGD 1.99 for Normal Mail shipping, but when I received the package by Singpost Normal Mail, the stamp shows SGD 2.55 or SGD 0.60 or SGD 0.90. The stamp never shows SGD 1.99
Why is there this difference?
Seller

The shipping fee covers the international shipping from our office in Seoul to our forwarder in Singapore, the local shipping from our forwarder in Singapore to the customer, and our forwarder's handling fees. The actual cost is actually higher than the shipping fee we charge, but we cover the additional cost from the item margin. The shipping fee is usually a flat fee, although for a few heavy items the shipping fee increases with quantity purchased. For many of our listings shipping fee is waived if there is a sufficiently large purchase. Details on shipping fee are always made known on the item listing page, and the buyer will also be informed of the total shipping fee before making payment, so that the buyer can decide whether to proceed with the transaction.

26956174 Inquiry for the item from chi**** chi******* 2017-05-23 Answered
Hi, If I get the water bright cleansing foam n rice bran wbcf. Do i still need to get the 3 in 1 cleansing foam.? How to use the 3 in 1 if I already got the 2 cleansing foam. Thanks
 
[Re] Inquiry for the item from chi****
Dear customer,
The All-in-one would be equivalent to the Rice Bran Cleansing Foam, the Rice Water Bright Cleansing Foam, and a make-up remover (Cream, Milk or Water).
The All-in-one offers convenience and time savings. However, for thorough skin care, the individual steps with separate products is recommended, while the All-in-one is for occasional use when time is short.
Thank you
Best regards,
Princess Pink Shop
26939898 Inquiry for the item from yee**** yee******* 2017-05-22 Answered
What is the expiry date?
 
[Re] Inquiry for the item from yee****
For cleansing oil light
 
[Re] Inquiry for the item from yee****
Dear customer,
Our current stock expires in 2019 August.
Thank you
Best regards,
Princess Pink Shop
26847982 Inquiry for the item from caf**** caf******* 2017-05-14 Answered
Can the light cleansing oil remove waterproof mascara?
 
[Re] Inquiry for the item from caf****
Dear customer,
Yes, it removes waterproof make-up. But if you want a stronger make-up remover, perhaps you can try the Rich Oil, which is the same price.
Thank you
Best regards,
Princess Pink Shop
26755516 Inquiry for the item from phy**** phy******* 2017-05-06 Answered
Hi seller, my skin is combination oily, acne- prone. Which of the one, rice water bright cleaning foam or rice bran cleaning foam or milk, would be suitable for my skin? I would like to try 1st time. Thanks
 
[Re] Inquiry for the item from phy****
Dear customer,
Foam and milk are 2 different function. Milk, like cream, water, oil and tissue, is for make-up removal. Use with cotton pad to wipe off make-up. Foam is for use after that for wash and rise with water (ie double-cleanse). For make-up remover, try milk first, and if you think lighter is better, try Cleansing Water. For foam and wash-off, try cleansing foam, and use the bran as a mild scrub 2-3 times a week.
Thank you
Best regards,
Princess Pink Shop
26664596 Inquiry related delivery from jes**** jes******* 2017-04-28 Answered
I'm buying a few different items eg mask sheet, skinfood sugar mask, face shop cleanser etc does it qualify for free upgrade to qxpress delivery if I select Normail mail?
 
[Re] Inquiry related delivery from jes****
Dear customer,
It will depend on the Free Upgrade offer for each of the items. For example, the Rice Water Bright range and Skinfood wash-off mask range have a free upgrade for 6 or more items, so if you have 3 items from each of those 2 listings in your cart, the cart will automatically be sent by Qxpress even though Normal Mail is selected. Some items such as the Real Nature mask sheets do not have this promotion, so they do not count to the 6 items. But if they are in the same cart as 6 items from Rice Water Bright, then the cart will be sent by Qxpress, and so will the mask sheets.
We hope this clarifies the upgrade conditions for you.
Thank you
Best regards,
Princess Pink Shop
26550831 Inquiry for the item from bel**** bel******* 2017-04-19 Answered
Hi, I would like to ask if the massage cream needs to be rinsed off after applying? Can I use it like a moisturiser? Thabks
 
[Re] Inquiry for the item from bel****
Dear customer,
The manufacturer's directions for use are:
During evening skincare, use an adequate amount to massage smoothly onto the face and neck, avoiding the eyes and mouth. Massage for 3-5 minutes, then wash off with lukewarm water.
Thank you
Best regards,
Princess Pink Shop
26527991 Inquiry for the item from Chr**** Chr******* 2017-04-18 Answered
I buy $101.5 but no free shipping?
5 face shop emulsion $9.91
3 face shop toner $9.91
Skinfood shimmer rice powder $6.61
2 rice water bright cleansing milk $7.58
 
[Re] Inquiry for the item from Chr****
Dear customer,
We tried the combination you listed, and confirm that there is free shipping. Be sure to select Qxpress for all the items as you add into your cart. If you select some Normal Mail and some Qxpress, the Qoo10 system will tally them separately, and each would need to exceed SGD 100 (Qoo10 system limitation that we cannot change).
Thank you
Best regards,
Princess Pink Shop
26357637 Inquiry related cancel and refund from jox**** jox******* 2017-04-03 Answered
Hi seller,

I didn't receive the product in good condition. There is a hole at the end of the tube..therefore the facial cream leak out from there. I hope to get a refund for this product or at least send me another new tube. I want to get this for my oversea trip next week but now I can't bring it oversea! Please kindly reply me. Please see the image...
 
[Re] Inquiry related cancel and refund from jox****
Dear customer,
For Normal Mail shipping, packages are sent locally by Singpost Normal Mail. The postal service handles the packages more roughly than courier companies, and postal workers even step on the bags of mail on the truck. No amount of bubblewrap will guarantee that the products are not damaged. We therefore do not guarantee Normal Mail delivery from loss or damage, and we state so clearly in the product listing. However, if you can confirm that the item is still in the original shrinkwrap, we will send a delivery man to exchange the item.
Thank you
Best regards,
Princess Pink Shop
 
[Re] Inquiry related cancel and refund from jox****
Hi seller,

I already remove the shrinkwrap. I thought there was just some cream stained on it so I already removed it.i thought if it was just that, I just rinsed it off, don't need to feedback to you cos I still can use the product and bring it oversea. After I removed the shrinkwrap...I went to rinse it clean and realised how come the amount was lesser and tried to see if there is any hole that caused the leaking. The hole is at the end of the tube whereby no matter how rough was the person to handle the parcel, would not caused this kind of damage as the end of the tube is very hard. So I believe the hole is already there when delivered to me. So after the roughly handling of the delivery man or whoever...the cream leak out.

I am a reasonable customer so I won't anyhow pinpoint that you sent me a defective item. After I see the position of the hole and I analysis and I believe the hole is already there before delivered.
 
[Re] Inquiry related cancel and refund from jox****
Dear customer,
We have instructed our courier to arrange to exchange the tube to a new one. Please do not use your current damaged tube any more. The delivery man will need to collect the damaged tube back with the contents intact.
Thank you
Best regards,
Princess Pink Shop
 
[Re] Inquiry related cancel and refund from jox****
thanks for the arrangement.
 
[Re] Inquiry related cancel and refund from jox****
Dear customer,
Our forwarder in Singapore informed us that they have made the exchange to a new item for you. If there are no other problems, please confirm receipt.
Thank you
Best regards,
Princess Pink Shop

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