I'm really sorry for late answer and inconvenience.
Maple Juddyy, Qoo10, and Qxpress do the best to solve the delivery problem.
I uploaded the notice of 'delivery problem'
First, if you do not get items then report non-receipt claim to Qoo10. After your claim we check your orders and try to send the coreect items.
Second, if you got wrong items you should report wrong receipt claim to Qoo10, then we will check the delivery and begin to exchange.
Third, if you want to do refund, you should report non-receipt or wrong receipt claim to Qoo10, then the process will be beginned.
I'm really sorry for inconvenience and make you wait your order.
So sorry again. We will do the best to fix the problem and send you correct items as soon as possible.