Many thanks for letting me know this matter timely.
I'm very sorry to hear that.
Could you please send me some pictures through ?
We use the picture to make confirm the problem.
It'll help us improve our work.
And I can know how to help you.
Please don't worry, we’ll try our best to give you a satisfactory answer.
Your kindly understanding and co-operation will be highly appreciated.
Looking forward to your early reply
See what you gv me?
Thank you for your mail.
I am sorry give you trouble.
It is our fault.
We resend new one for you.
But the resend package need to shipped with China post registered air mail,it always take 10-20 business days for delivery.
Maybe you place new order, we send it together with your new order with Qxpress.
It always take 5-8 business days for delivery.
What do you think?
Please tell us what should we do?
Awaiting your reply.