You can request for cancellation after completing payment and if product has not been dispatched by then, cancel request is approved and you can receive refund. But, in case seller has already dispatched product, cancellation request can be rejected.
You can request for return / exchange within 7 days after being delivered.
The return cost and/or indemnity may be charged to you after you return the item.
The return/exchange request cannot be made in following cases:
Request due to change of mind is made after 7 days following delivery date
Item is used or damaged
Sealed package is opened
Too much time has passed and product value has so decreased that its re-sale is not possible
Components of items(including free gift) have been used or lost
For any inconvenience regarding Cancellation/Return/Exchange, please contact "Item Q&A" or "Live Talk".
We are not able to respond to the messages sent to the e-mail address.