Club10ninety
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Brand Qstore
9,312 Fellows
GOOD MINISHOP RATE 90%
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Totem Dress


Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : )

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Item Q&A(2)

Status
Question & Answer
Date
Member
Answered
2016-04-29
ang*******
User

hi Seller, why did you cancel my order No. 171838960 without informing me first?
I saw that this dress still has a few quantities still currently in stock on your selling page, are you telling me that all of your stocks for this dress have defects on every piece?
Because you just went ahead and cancel the order without informing me first, I lost the $10 qoo10 cart discount I had used and applied when I ordered it together with my other purchases!
If it is indeed no more stock for this dress, I want to replace it to another dress (Group: CS04 / Code: A08).
Please refer to the dress image for CS04A08 I have attached herewith.
So please confirm you will send me this replacement dress (Group: CS04 / Code: A08) now.
I await your favourable reply ASAP. Thanks.

User

Dear Customer.

We are not able to process your request as the item is form another listing and has been cancelled.

User

hi Seller, it does not matter that it is from another listing. You are still the SAME seller. I should not be penalised to lose my qoo10 cart discount simply because your stock list had not been properly updated. The replacement dress (Group: CS04 / Code: A08) that I want is even of a lesser value than the original dress that you are unable to send and I am not even asking you for a refund of the price difference for sending the replacement dress instead of the original one. Please send me the replacement dress ASAP.

User

So sorry order was cancelled we are not able to make any dispatch

Answered
2016-01-17
eck*******
User

Is the dress lined?

User

it's unlined

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