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Brand Qstore
13,477 Fellows
10%
POWER MINISHOP RATE 90%
59.90

Travel Aluminium Alloy Frame Luggage|Travel Suit Case TSA|20 26 29 Inch|Latest Fashion|Local Deliver


Customer who recommended this item
393 (Based on 416 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Return & Exchange Policy Seller 2016-04-29
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-29
How to submit return or exchange from the buyer's end? Seller 2016-04-29
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Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.(Shopsmart2012@hotmail.com)
Return/Exchange Need to return item to seller's address by using post office or other shipping service.

Select Item

BOOKMARK 1 2 3 4 5 6 7

Photo Review (173)

Customer Photo Review board

Highly Recommend Luggage

Quality ok for the price paid. As described

Type:Shiny Luggage | Color:White | Size:29 Inch(+S$60)

+ Add this option
Sep 23, 2017
hen*******

Highly Recommend Impressive next day delivery

V good product with freebies.Thank you seller

Type:Shiny Luggage | Color:Blue | Size:26 Inch(+S$40)

+ Add this option
Sep 20, 2017 1
sta*******
Sep 20, 2017
nor*******

Highly Recommend Color very nice and quality good also

I like this luggage, Color very nice and quality good also

Type:Shiny Luggage | Color:Rose Gold | Size:29 Inch(+S$60)

+ Add this option
Sep 14, 2017
stu*******
Sep 13, 2017 1
bad*******

Customer Review (416)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 25, 2017 jam*******
netural Sep 24, 2017 Jes*******
Highly Recommend Sep 23, 2017 hen*******
Recommend Sep 22, 2017 jim*******
Highly Recommend Sep 22, 2017 duf*******
Highly Recommend Sep 21, 2017 ken*******
Highly Recommend Sep 21, 2017 Ben*******
Highly Recommend Sep 20, 2017 ali*******
Highly Recommend Sep 20, 2017 sta*******
Highly Recommend Sep 20, 2017 zah*******

Item Q&A(31)

Status
Question & Answer
Date
Member
Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

All sales are Final. All items sold are Non-Refundable but Exchangeable with any items from the Shop of the same value or less. Items of higher value will require top-up by Bank Transfer. Please take note before purchasing. Thanks!

Notice
Seller

Delivery options
1) SingPost Normal Mail - Free Non-Registered Mail, no tracking number. Item is sent to your mailbox.
2) Courier Qxpress - Courier fee is charged only once regardless of number of items ordered. Tracking number is provided. Item is delivered to your doorstep.

Regarding Delivery by Qxpress (Monday - Friday)
You can track your QXPRESS parcel here - http://www.qxpress.asia/eng/html/customer_tracking.html
Qxpress Tel. No.: 6661-9100
Qxpress Email: info@qxpress.sg
Please note that any delay by QXPRESS is beyond our control. We do not operate QXPRESS. Thanks!

Notice
Seller

1) We offer value-for-money deals. Feel free to compare prices.
2) We ship your item fast. Same-day to next-day shipping.
3) We have ready stock in Singapore.
4) Bulk orders available. Pls email to enquire.
5) We provide fast turnaround for returned and exchanged items.
6) We accept self-collection of items at our Office, pls email to enquire.
7) We accept direct exchanges of defective items at our Office, pls email for more details.
8) We provide free shipping by SingPost normal mail & we have no surcharges for shipping.
9) We provide combined shipping (Qxpress delivery) with a flat shipping fee (no matter how much you order). Bundle items together to save more!
10) We have no purchase limit qty (as long as stock is available)

Pls email us at ShopSmart2012@hotmail.com for general enquiries. Thanks!

FAQ
Seller

1) We offer value-for-money deals. Feel free to compare prices. 2) We ship your item fast. Same-day to next-day shipping. 3) We have ready stock in Singapore. 4) Bulk orders available. Pls email to enquire. 5) We provide fast turnaround for returned and exchanged items. 6) We accept self-collection of items at our Office, pls email to enquire. 7) We accept direct exchanges of defective items at our Office, pls email for more details. 8) We provide free shipping by SingPost normal mail & we have no surcharges for shipping. 9) We provide combined shipping (Qxpress delivery) with a flat shipping fee (no matter how much you order). Bundle items together to save more! 10) We have no purchase limit qty (as long as stock is available) Pls email us at ShopSmart2012@hotmail.com for general enquiries. Thanks!

FAQ
Seller

Delivery options 1) SingPost Normal Mail - Free Non-Registered Mail, no tracking number. 2) Courier Qxpress - Courier fee is charged only once regardless of number of items ordered. Tracking number is provided. Item is delivered to your doorstep. Regarding Delivery by Qxpress (Monday - Friday) You can track your QXPRESS parcel here - http://www.qxpress.asia/eng/html/customer_tracking.html Qxpress Tel. No.: 6661-9100 Qxpress Email: info@qxpress.sg Please note that any delay by QXPRESS is beyond our control. We do not operate QXPRESS. Thanks!

Unanswered
2017-09-24
wen*******
User

Hi, will you bring in 24inch size luggage? If yes, when is the next batch? I believe these are all clips on luggage right?

Processing
2017-09-22
klo*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-09-14
mei*******
User

Hello,

Can I request received it on weekend due to weekdays no people at home, thanks.

My weekday only available on next Tuesday, Wednesday and Thursday before 5pm.

User

Delivery timing depends on Qxpress Courier. Thanks!

Regards,
ShopSmart

Answered
2017-09-08
txt*******
User

Would only order if the 20" Matt Black is available with NAVY interior inserts. How can I note that on the order?

User

Hi,

Yes, this batch of matt black 20' is with navy interior.Please order and write a memo thanks!

Regards,
ShopSmart

Answered
2017-08-25
ari*******
User

Type : Retro Type Shiny
Color : Silver
Size : 26 Inch(+$50.00)

Hi If I placed an order for the above on 26 Aug, can i received on 29 Aug as I will be travelling

User

Hi,

Yes. We will send out on Monday. Usualy on tuesday or wed can arrive you. Thanks!

Regards,
ShopSmart

Answered
2017-08-16
sng*******
User

Hi, all the designs come with built-in bag holder?

User

Hi,
Yes. Thanks!

Regards,
ShopSmart

Answered
2017-08-04
ane*******
User

Shiny white 29" stock coming?

User

Hi,

New stock for shiny white in 29" will be ready in 1 week. Thanks!

Regards,
ShopSmart

Hi

You can process order for 29" white shinny now. Thanks!

Regards,
ShopSmart
(Aug 11, 2017 14:11)

Answered
2017-07-26
han*******
User

Hello,

May I know when will there be a restock for the shiny luggage in white (26 inch)?


Thanks

User

Hi,

Yes,Shiny white in 26" will be available in 1week. thanks!

Regards,
ShopSmart

User

Hi, It is alright. I have ordered the black colour instead. Thanks. :)

User

Hi,

Ok Noted. Thanks!

Regards,
ShopSmart

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