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[TXNH-00030] Two-piece with necklace lace-up short sleeves dress


Subject Register Date
Shipping , Refund & Exchange Seller 2013-05-19
Place of origin
China Condition New Product
Shipping From From Overseas (China)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.

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Item Q&A(1)
No. Question & Answer Member Date Status
NOTICE Shipping , Refund & Exchange Seller
7593072 Order no. 31924265 and 31924266 rai******* 2013-04-10 Answered
  I have not received my items yet. I have waited long enough. Pls help me check if my item is still on its way or what. Thankyou

[Re] Order no. 31924265 and 31924266
Dear customer,

As we traced , you parcel is still on Customs Clearance status. China Post generally will take about 10-20 work days or more(in busy time) to arrive to you after shipping date. We are sorry for making you worry about it. And we will continue to trace and check the parcel .

Thank you for you inquiry and sorry again.



[Re] Order no. 31924265 and 31924266
Hi! It is already more than 20 days since the day you reply saying my parcel is at custom Clarence status. May I know when can I receive my parcel?


[Re] Order no. 31924265 and 31924266
Dear customer,
Like you ,we are also worried about the parcel these days. As we traced the parcel on Chinapost website, its status is still " Departure from outward office of exchange", but while we trace it on Singpost, there is still no records.So the parcel is still in the customs waiting for clearance. And we ask Chinapost to trace and check several times , they still said the parcel is still in the customs waiting for clearance , but not be lost.
We also don't want to see such a situation like this. But things have been so , what we can do is saying sorry to you and hoping to get your forgiveness.
Thank you for inquiry & best rgds,
Qoo10 [R-Fashion]


[Re] Order no. 31924265 and 31924266
Okay. Thank you. Pls inform me when it is coming...


[Re] Order no. 31924265 and 31924266
OK,we'll inform you ASAP while the status updated.
Thanks for your understanding and sorry again.

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