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❤$5 OFF weekend + FREE 24HR DELIVERY❤  [E-NATURE] Birch Juice™ Hydro Series ☁️
24 items sold
29.90

❤$5 OFF weekend + FREE 24HR DELIVERY❤ [E-NATURE] Birch Juice™ Hydro Series ☁️


Customer who recommended this item
91 (Based on 97 reviews)
Customer Satisfaction Score
87%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 80%/100%
  • Service 90%/100%
Manufacturer/
Place of origin
SOUTH KOREA Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.

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BOOKMARK 1 2 3 4 5 6 7

Photo Review (54)

Customer Photo Review board

Recommend Nice product and smell good

Nice product and smell good

ENATURE:Birch Juice™ Hydro Sleeping Pack

Sep 09, 2017 1
sha*******
Sep 07, 2017 1
tar*******
Aug 25, 2017 1
rea*******
Aug 23, 2017 1
Wcy*******
Aug 21, 2017
BEN*******

Customer Review (97)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Sep 21, 2017 pis*******
Highly Recommend Sep 19, 2017 chi*******
Highly Recommend Sep 19, 2017 yin*******
Highly Recommend Sep 19, 2017 chi*******
Highly Recommend Sep 19, 2017 ver*******
Highly Recommend Sep 16, 2017 chi*******
Highly Recommend Sep 16, 2017 won*******
Highly Recommend Sep 14, 2017 jen*******
Highly Recommend Sep 10, 2017 def*******
Recommend Sep 09, 2017 sha*******

Item Q&A(39)

Status
Question & Answer
Date
Member
Answered
2017-09-19
tqp*******
User

Hi

Do u have full ingredients list for birch essence and cream?

User

Dear customer, thank you for inquiring here are the full ingredient lists:

Birch Juice Hydro Essence Skin:
Betula platyphylla japonica juice, Caprylic/capric triglyceride, Cyclopentasiloxane, Butylene glycol, Glycereth-26, Glycerin, PEG/PPG-18/4 copolymer, Hydroxyethyl acrylate/sodium acryloyldimethyl taurate copolymer, Polysorbate 60, Sorbitan oleate, Betaine, Ethyl hexanediol, Dimethicone/vinyl dimethicone crosspolymer, Glyceryl caprylate, Trehalose, Fragrance, Xanthan gum, Disodium EDTA, Carthamus tinctorius (safflower) oleosomes, Chamomilla recutita (matricaria) flower extract, Plantago ovata seed extract, Tocopheryl acetate, Hydrogenated lecithin, Polyglyceryl-10 stearate, Panthenol, Sodium ascorbyl phosphate, Glyceryl arachidonate, Glyceryl linolenate, Biotin, Folic acid, Pyridoxine, Cyanocobalamin.


Birch Juice Hydro Cream:
Betula Platyphylla Japonica Juice, Caprylic/capric Triglyceride, Glycerin, Cyclomethicone, Dipropylene Glycol, Betaine, Cetearyl Alcohol, Dicaprylyl Carbonate, Dimethicone, Cetyl Alcohol, Glyceryl Stearate, Nylon-12, Cetearyl Glucoside, Hydroxyethyl Acrylate/sodium Acryloyldimethyl Taurate Copolymer, Glyceryl Caprylate, Ethylhexylglycerin, Tocopheryl Acetate, Disodium Edta, Carthamus Tinctorius (Safflower) Oleosomes, Chamomilla Recutita (Matricaria) Flower Extract, Plantago Ovata Seed Extract, Hydrogenated Lecithin, Polyglyceryl-10 Stearate, Panthenol, Sodium Ascorbyl Phosphate, Glyceryl Arachidonate, Glyceryl Linolenate, Biotin, Folic Acid, Pyridoxine, Cyanocobalamin.

If you have any other questions, please feel free to inquire anytime <3

Love,
Qoobeauty
(Sep 20, 2017 01:29)

Answered
2017-09-15
cha*******
User

E-Nature Moringa Cleansing Balm. Hi, will you bring this in? It's one of their star products that I would like to try and on Sokoglam too thanks.

User

Dear customer, thank you for inquiring! Unfortunately we will not be stocking their Cleansing Balm anytime soon as we had not had the time to test it out first. Our policy is that we test each and every product out before we decide if it is worth it. We might stock it in the future but not anytime soon. Thank you so much for your interest and if you have any other questions, please feel free to inquire <3

Love,
Qoobeauty

Answered
2017-09-09
cha*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-08-04
Twi*******
User

Hi Seller, Till now I still have not received my order placed on 16July. You have updated the status as being shipped out 2 days ago but no tracking number available and still not received as of today. Please check n advise. Thanks.

User

Dear customer, we have checked that your parcel was sent out with Singpost Normal mail. Can you please confirm that you’ve paid for qxpress delivery as it seem like that in the system and we might have made a mistake here
As new batch of Hydro Sleeping Pack just reached us on Thursday morning, all orders were only sent out on Thursday morning <3


Love,
Qoobeauty

User

Hi Seller, I have paid for $4.99 for QExpress, please advise why the shipment was shipped out by normal mail?? Even for the simplistic essence wonder, it says free QExpress shipping but it was shipped out by normal mail instead. This is misrepresentation. If your listing, there isn't any options for normal mail too so why is your logistics always choosing the normal mail for all orders? All the customers have already waited so long to get the products and yet it's still shipped out by normal mail. Who will bear the responsibility for items lost in mail if customer didn't select normal mail? And so I should get my refund for paying for QExpress. I hope you guys will look into this problem. My first purchase for simplistic products was not very smooth and now the birch juice also having same issues. At least have a note to customers when they purchase, that the shipment will only come in at a later date. Thanks

Hi Seller, not only that, if it's shipped out by normal mail, please advise why is my order showing shipped out by QExpress but without tracking details? This is really misleading. Thanks.

User

Dear customer, we sincerely apologise for the mistakes made. At times there are glitches with the backend and the shipping team may have misinformation. We will however refund you the shipping fee you paid for and if you do not receive your parcel, we will make it up to you. We sincerely apologize for such a bad experience and we are always working our best to improve, we’re still a small team and trying out best to improve as we grow. Your feedback is 100% important to us, and we take it seriously. We will bear the responsibility if anything goes wrong, we’re always here to explain and answer to your doubts, feedbacks and concerns. As for what the system is showing, you will see that it is shipped out by Qxpress, but on our end we see it as normal mail. Sometimes these errors occur especially when orders were not fulfilled for quite awhile. We expect you to receive your parcel anywhere from Monday to Wednesday depending on singpost, do get back to us again <3

Love,
Qoobeauty

Answered
2017-08-04
nih*******
User

Hi do u have an email? :)

User

Dear customer, you can email our customer service officer at willassispro@live.com. He'll answer your questions and take care of you ❤️

Love,
Qoobeauty

Answered
2017-07-28
can*******
User

Hi, when is the birch juice sleeping mask be coming in again?

User

Dear customer, it'll be avaialble within 7 working days would you like us to give you a nofitication immediately as it's avaialble?

Love,
Qoobeauty

User

Yes, u can let me know when it is available. Thank you.

User

Dear customer, we will notify you as soon as it’s available <3

Love,
Qoobeauty

Dear customer, we have finally restocked Enature Birch Juice Hydro Sleeping Pack, fresh stocks right from Enature Korea! Limited quantity avaialble! Do make your orders today and it’ll be sent out the same working day! Thank you so much for your inquiry, interest and trust in our brands and selections. We do this for you and you know we never disappoint <3

Love,
Qoobeauty
(Aug 03, 2017 20:47)

Answered
2017-07-26
nou*******
User

Hi
When will the hydro sleeping mask be back in stock?

User

Dear customer, it will be back in stock within 7 working days. Would you like us to notify you immediately once it's avaialble?

Love,
Qoobeauty

Answered
2017-07-25
che*******
User

Hi

Im 30 wih combination skin. My skin looks dull and tired with pigmentations and freckles. Alot of blackheads on nose. Please reocmmens a routine which will help address the above concerns.

User

Dear customer,

First thank you for your inquiry. We’re happy to help!

For combination skin, we truly recommend a lightweight routine that combats both oiliness and dryness which Simplistic routine does. However as you have alot of blackheads, a gentle exfoliator is needed to work on that. Simplistic also has an exfoliator called Supreme Salve that will arrive in about 2 weeks. We truly recommend Begin Cleanser (non invasive/hydrating/combats combination skin to normal skin) —> Wonder Essence (high concentration of glutathione to combat pigmentation and dullness) —> Good Moisturiser (perfect lightweight moisturizer for the climate, non clogging, firming and highly anti inflammatory) —> Birch Juice Sleeping Pack (optional)(for extra plumpness and brightness, use 2-4 times weekly)

Love,
Qoobeauty

User

You don recommend birch juice essence for me?

User

Dear customer, Birch Juice Essence would also work well for you however it is only required if your skin is in very dry or if you're constantly in air conditioning environment. Otherwise Wonder Essence alone would be the perfect hollistic beauty tonic that'll take care of your skin's needs impeccably <3

Love,
Qoobeauty

User

Thanks. Please let me know when the sleeping mask is here

User

Dear customer, we’ll give you a first hand notification within 7 days time <3

Love,
Qoobeauty

Dear customer, we have finally restocked Enature Birch Juice Hydro Sleeping Pack, fresh stocks right from Enature Korea! Limited quantity avaialble! Do make your orders today and it’ll be sent out the same working day! Thank you so much for your inquiry, interest and trust in our brands and selections. We do this for you and you know we never disappoint <3

Love,
Qoobeauty
(Aug 03, 2017 20:47)

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