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JLULA
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Unisex Skin Shoes Aqua Shoes Swimming Shoes Sport Shoes Water Shoes Hiking Rafting Snorkeling Canoe


Notice

Subject Register Date
Shipping delay 21/07/17 Qoo10 customer center 2017-07-21
Unanswered inquiries 21/07/17 Qoo10 customer center 2017-07-21
Return & Exchange Policy Seller 2016-04-29
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Manufacturer/
Place of origin
Shanghai Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.

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BOOKMARK 1 2 3 4 5 6 7
Customer who recommended this item
479 (Based on 528 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Photo Review (214)

Customer Review (528)

Customer Review board
Rating Feedback Date Written by
Recommend Jul 23, 2017 tul*******
Recommend Jul 23, 2017 eil*******
Recommend Jul 21, 2017 geo*******
Recommend Jul 20, 2017 neo*******
Recommend Jul 20, 2017 kin*******
Highly Recommend Jul 19, 2017 par*******
netural Jul 18, 2017 soh*******
Recommend Jul 17, 2017 mih*******
Recommend Jul 16, 2017 ast*******
Recommend Jul 13, 2017 jam*******
Item Q&A(36)
No. Question & Answer Member Date Status
NOTICE Shipping delay 21/07/17 Qoo10 customer center
NOTICE Unanswered inquiries 21/07/17 Qoo10 customer center
NOTICE Return & Exchange Policy Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Important notes to enjoy Free Normal Mail Shipping Seller
NOTICE Important notes to enjoy Free Qxpress Shipping Seller
27542359 Inquiry related delivery from soh**** soh******* 2017-07-08 Answered
Hi, buy 2 free shipping? But there is no normal mail option for me to choose?
 
[Re] Inquiry related delivery from soh****
hi the promo not available already
27361254 CT02 - Soles 2cm? vs6******* 2017-06-24 Answered
Hi, may i know if the CT02, is the sole 2cm thick? Or 2mm? How abt the rest of the models? Same as well?
 
[Re] CT02 - Soles 2cm?
Dear customer,

no it is about 1-1.5 cm thick.
the sole is the same for all models.

thank you
27093098 Inquiry for the item from tra**** tra******* 2017-06-02 Answered
Did any buyer receive underwear as a free gift? Cos i ordered a jacket together with a pair of shoes. The system showed that both items were sent out on the same day. However, i just received a pair of shoes with an underwear instead! Is this a free gift or this shop is a scam?
 
[Re] Inquiry for the item from tra****
Dear customer,

we are so sorry for our neligence mistake, please help us by sending an email to jlulateam@gmail.com
our support team will get back to you asap.

thank you
regards
JLULA Team
 
[Re] Inquiry for the item from tra****
Appreciate your prompt reply. Already emailed u. Pls kindly check. Thank you.
 
[Re] Inquiry for the item from tra****
Our support team will get back to you.
thank you
26930597 Delivery rem******* 2017-05-20 Answered
26673346 Inquiry for the item from zhe**** zhe******* 2017-04-30 Answered
Hi, if I were to order the shoes today, can they reach me before Sunday, 7 th May?

Thanks.
 
[Re] Inquiry for the item from zhe****
Hi

Due to PH our office will only open on 2nd may. we will pass the parcel to qxpress within 2-4may. once qxpress pick ip it will take 1-3 days to deliver

Thank you
26650866 Inquiry for the item from san**** san******* 2017-04-27 Answered
The size is too big for my children as base on your instructions one size bigger .
Can I change to another design
1) MY03 blue colour , size to L .

How to change ?? What is the procedure to send back to u Pls let me know with thanks.

Another item also the same problem will send back to u also.
 
[Re] Inquiry for the item from san****
1)Order no : 213704735 CT01 Blue Size :42/43
Change to MY03 Blue Size: 39/40

2) Order no : 213704736 CT01 Navy Size :46/47
Change to MY04 Black Size : 42/43

Pls note that change the design are because your current stock no stock . If current design got stock then I would like to take back the design.

Already send the email to you pls check n reply .
 
[Re] Inquiry for the item from san****
Dear customer,
Please email jlulateam@gmail.com with your order number,size and model of item you wish to exchange to. Our support stafff will get back to you asap on the procedure.

thank you
Warmest Regard
JLULA Team
 
[Re] Inquiry for the item from san****
Can I have your company address ? For me to send the item back to you for me to exchange...pls let me know by tomorrow.
I had send the email to u but no reply ... thanks
 
[Re] Inquiry for the item from san****
Can I have your company address ? For me to send the item back to you for me to exchange...pls let me know by tomorrow.
I had send the email to u but no reply ... thanks
 
[Re] Inquiry for the item from san****
Below is our address:
63 Ubi Avenue 1, #06-08(63@UBI)
S408937
Mon-fri: 11.30am - 7pm
Sat: 11.30am-6pm
*Closed on Public Holidays and Sun*
26608175 Inquiry from fin**** fin******* 2017-04-25 Answered
26585981 I want to buy MY04 Black colour but no stock. When will you replenish new stock? sin******* 2017-04-23 Answered
I want to buy MY04 Black colour but there is no stock now? When will you replenish stock for MY04 Black colour L size?
 
[Re] I want to buy MY04 Black colour but no stock. When will you replenish new stock?
Dear Customer

We do not have the details yet, but once available we will update in the system.

Thank you

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