JessCloset Join Fellow
Brand Qstore
16,488 Fellows
POWER MINISHOP RATE 90%
14.9000

US Branded super plus size jeans - 100% Satisfation guaranteed - unconditional exchange or refund Item# 8023


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
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Manufacturer/
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 452 (89%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (120)

Customer Photo Review board
Sep 21, 2016 0 0
alw*******
Nov 21, 2015 2 0
div*******
Oct 21, 2015 0 0
dor*******
Oct 04, 2015 0 1
lyn*******
Sep 09, 2015 1 0
yog*******

Customer Review(507)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-11-03 ter*******
not recommendneturalrecommendHighly recommend 2016-10-03 ter*******
not recommendneturalrecommendHighly recommend 2016-09-21 alw*******
not recommendneturalrecommendHighly recommend 2016-08-28 jac*******
not recommendneturalrecommendHighly recommend 2016-01-07 jen*******
not recommendneturalrecommendHighly recommend 2015-12-31 mrs*******
not recommendneturalrecommendHighly recommend 2015-12-18 shw*******
not recommendneturalrecommendHighly recommend 2015-11-30 teo*******
not recommendneturalrecommendHighly recommend 2015-11-27 sar*******
not recommendneturalrecommendHighly recommend 2015-11-21 div*******
Item Q&A(71)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

24842802 Order No : 196066757 ver******* 2016-12-02 Answered
  Previously i have ordered three times from you before and this time i purposely ordered another size bigger but dont know why the jean is small. Can i do an exchange at your address stated on the package? Thanks.
 

[Re] Order No : 196066757
Hi
Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email.
Thanks, JessCloset

 

[Re] Order No : 196066757
I have tried sending email to your gmail account but got error. Following is the error message :-


The following recipient(s) cannot be reached:

'JessclosetCS@gmail.com.' on 02-Dec-16 12:19 AM
Server error: 'Invalid recipient'

 

[Re] Order No : 196066757
can u try this. jessclostcs@gmail.com

20517728 More stocks? est******* 2016-01-04 Answered
  Hi would you be bringing in more plus size jeans?
 

[Re] More stocks?
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset

19678110 Restock yil******* 2015-11-01 Answered
  Will there be any restock for 6x size?
 

[Re] Restock
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Joey

19635166 Color wel******* 2015-10-28 Answered
  Hi, do you still have size 8 navy blue? If not, will you restock?
 

[Re] Color
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Joey

19272930 Plus size pants available? Euro40 jen******* 2015-09-30 Answered
  Dear Sir,
Do you have plus size pants (euro 40) available?
When will there be stock?
Tks
 

[Re] Plus size pants available? Euro40
Hi

The stock that you ask (euro 40) as in our measurement is US size 8. We do have stock for size 8. (As size standards can differ depending on which size chart one uses, we advise you to check your own measurements against the measurements we have online before making your selection).

Regards, Jesscloset

18933738 Black EUR38 teo******* 2015-09-03 Answered
  When is the stock for black EUR38 coming?
 

[Re] Black EUR38
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Joey

17842228 US20 ros******* 2015-06-07 Answered
  Hi,
Do you have US20? I only saw the size till US18.
 

[Re] US20
Hi
Thanks for your query. We're very sorry but this size is sold out and we're not re-stocking it. Sorry for any inconvenience caused. Regards, Jesscloset

17703925 Restock ant******* 2015-05-26 Answered
  Hi are you gonna re-stock Navy Blue Size US 18?
 

[Re] Restock
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Joey

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