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vbot卫博士智能扫地机器人全自动吸尘器家用超薄静音扫拖吸一体机


Customer who recommended this item
35 (Based on 40 reviews)
Customer Satisfaction Score
95%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 100%/100%
  • Service 100%/100%

Notice

Subject Register Date
About The GST Seller 2016-02-16
Manufacturer/
Place of origin
CHINA Condition New Product
Shipping From From Overseas (China)
help
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (13)

Customer Photo Review board
May 21, 2017
che*******
May 10, 2017
law*******
Apr 16, 2017 3
hui*******
Apr 01, 2017 2
ang*******
Mar 31, 2017 3
ber*******

Customer Review (40)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jul 01, 2017 koh*******
Highly Recommend Jun 26, 2017 dan*******
Highly Recommend Jun 21, 2017 elv*******
Highly Recommend May 26, 2017 yu_*******
Highly Recommend May 21, 2017 che*******
Recommend May 18, 2017 jea*******
Highly Recommend May 12, 2017 yu_*******
Recommend May 10, 2017 law*******
netural Apr 27, 2017 dai*******
Highly Recommend Apr 24, 2017 tas*******

Item Q&A(9)

Status
Question & Answer
Date
Member
Notice
Seller

Dear customer:
Goods in our shop, in addition to a clear indication of goods containing GST(Consumption Taxloan), the rest of the goods are required to bear the buyer GST .Your understanding and cooperation will be highly appreciated. Thank you for your custom.

Answered
2017-06-15
can*******
User

How to order the white sheet for the robot?

User

Dear Customer,

We are dealing that, please wait, thanks.



Hi,

Do you mean the white dust mopping paper?
Thanks.
(Jun 16, 2017 11:04)

Answered
2017-06-12
tas*******
User

Hi! I bought his robot cleaner a short while ago and it was great until today when it just stopped working. The motor makes a constant humming noise, even if charging, but it isn't moving. What should I do?

Thanks for your help. Natasha

User

Dear Customer,
Please advise your order number, we will check and help you as soon as possible.
Thanks.

User

109305352 ordered 16 March 2017

Thanks

109305352 ordered 16 March 2017

Thanks

User

Dear Customer,
The Cart no. you provide may be wrong. It consist 2 items: lip & makeup blender. Please advise correct order no. of the robot cleaner.
Thanks.

User

Hi! I think I have uploaded a picture of my cart order. Lip and make up blend are not things I have ever bought! Thank you!

I sent you the cart number...the order number is...
209625136

Thank you!

User

Dear Customer,

We are dealing that, please wait, thanks.



Hi,

You said the motor is working as the cleaner make humming noise. So I suggest you can check if it get stuck. Or you can open it if parts inside is broken, it must be send back for repairment.
Anyway, you can find out the reason first and we will give some solutions and then you decide to return for repairment.
Thanks.

(Jun 15, 2017 10:29)

User

Now my other robot I bought at the same time is also not working. Please inform me how to get them fixed. They are very new and have been properly maintained. Am quite surprised both are faulty already. Thank you.

User

Dear Customer,

We are dealing that, please wait, thanks.



Hi,

We can provide you the warranty for repairment. I think it is not a troubles. And if you can have it solved in Singapore, we are glad to have you the compensation. If you want us to do the warranty. Please send us and we can get you both two cleaner reapired.
Thanks.

(Jun 26, 2017 15:38)

User

Thank you. Please send us your contact - address and number. Thank you.

User

Hi
The return address is:
Room 101-1,Building T13,Bolin International Trading and Business Center, Shicha Road, Shijing Sub-district, Baiyun District, Guangzhou, Guangdong Province, PRC.
Tel: 13926052353 receipient: Ye Wei
You can send it by Singapore Post office, and please remember to write down the phone number on the package so that we can have notice from post office one it is arrived. By the way, you can also give us the tracking number.

Bye

Answered
2017-06-01
dan*******
User

Are you able to provide the 3-pin power cord instead of 2-pin power cord?
The last unit ain't bought was a 2-pin power cord and I have to purchase an additional adaptor for charging

User

Dear Customer,

We are dealing that, please wait, thanks.



Hi,

The charger of the cleaner is US plug, but we will give you a 3-pin adapter so that you can use it in singapore.
thanks.
(Jun 02, 2017 11:06)

Answered
2017-04-18
bob*******
User

After my first purchase from you, I was planning to buy more items.
But I notice that you are adding shipping charges to each item - and your shipping charges are quite high too.
(See the attached screenshot).
Why would you need multiple shipping charges to send out a single consignment?

User

Dear Customer,
I am sorry that they are different items, the Shipping rate will be added according to Qty, the oversea transport needs cost, hope your understanding, thanks.

User

Wow, 30% additional mark-up as shipping charges!
That does not appear sensible or attractive to me.
Thank you for replying.
I have decided not to buy.

User

Dear Customer,
Sorry for that, we will try to improve it, and hope we can serve you next time, thanks.

Answered
2017-03-24
jea*******
User

Hi Seller,
Just want to find out the warranty period and where about is the local agent incase the machine break down.

User

Dear Customer,

We are dealing that, please wait, thanks.


Hi,

We have no agent in Singapore so you can have that send back and ask repairement from us. But the shipping fee is at your cost.

The warranty is one year after you bought it.
thanks.

Answered
2017-03-17
jul*******
User

So how to replace the battery?

User

Dear Customer,

We are dealing that, please wait, thanks.


Hi customer,

The batteries is not sold alone and we can't sending battery to overseas customers alone. Maybe we will sell the battery after we find some way to deliver batteries.

Answered
2017-03-16
jul*******
User

Di you sell extra batteries?

User

Hi,
Sorry that the battery is not sold alone.

Answered
2017-03-14
mas*******
User

Is this in stock? How long is the delivery?

User

Hi,

The cleaner is in stock and the delivery might take one week at least, as this one is sending from china. Usually, customer can have it in 8 days afer they placed the order.

Address
Shanghai Shanghai Pudong New Area #701, 1118 South Pudong Road
Available during
Mon-Fri:9AM~6PM
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