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❤VOTED TOP 3 IN KOREA❤EXCLUSIVE TO COCOMO❤L’AFFAIR MY SEVEN DAY STORY MASK PACK❤11 MASKS❤STAY PRETTY


Customer who recommended this item
200 (Based on 210 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Change Order Info/Exchange/Return Seller 2017-04-11
Shipping Info/Timing/Change memo Seller 2017-04-11
CANCEL/REFUND Seller 2017-04-11
more
Manufacturer/
Place of origin
KOREA Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (114)

Customer Photo Review board

Recommend Received.....

Received received received Receive.d received received....

11 MASKS + 1 DIARY:01.L’AFFAIR My Seven Day Story | ADD ON SHANGPREE MASKS (50% CHEAPER):00. NONE | ADD ON JONE CUSHION (50% OFF):NONE | ADD ON WELLAGE MASK:none

Jun 24, 2017
eas*******

Highly Recommend Received in good condition

Took sometime but finally received.

11 MASKS + 1 DIARY:01.L’AFFAIR My Seven Day Story | ADD ON SHANGPREE MASKS (50% CHEAPER):00. NONE | ADD ON JONE CUSHION (50% OFF):NONE | ADD ON WELLAGE MASK:none

Jun 16, 2017
tsu*******

Highly Recommend Recommended!!!!! The mask is so moisturising, skin feel so soft and dewy

Recommended!!!!! The mask is so moisturising, skin feel so soft and dewy

11 MASKS + 1 DIARY:01.L’AFFAIR My Seven Day Story | ADD ON SHANGPREE MASKS (50% CHEAPER):00. NONE | ADD ON JONE CUSHION (50% OFF):NONE | ADD ON WELLAGE MASK:none | ADD ON VITAMIN C (30% CHEAPER):none

Jun 15, 2017
sho*******

Highly Recommend Super worth it during sale

Bought the 7 day mask during sale. Could not have gotten a Better deal!

11 MASKS + 1 DIARY:01.L’AFFAIR My Seven Day Story | ADD ON SHANGPREE MASKS (50% CHEAPER):00. NONE | ADD ON JONE CUSHION (50% OFF):NONE | ADD ON WELLAGE MASK:none | ADD ON VITAMIN C (30% CHEAPER):none

Jun 13, 2017
a01*******

Highly Recommend Super duper good!

This is really good! Regretted not buying more. Hope will have special promotion again.

11 MASKS + 1 DIARY:01.L’AFFAIR My Seven Day Story | ADD ON SHANGPREE MASKS (50% CHEAPER):00. NONE | ADD ON JONE CUSHION (50% OFF):NONE | ADD ON WELLAGE MASK:none | ADD ON VITAMIN C (30% CHEAPER):none

Jun 09, 2017
lov*******

Customer Review (210)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Aug 17, 2017 QIA*******
Recommend Jul 15, 2017 kat*******
Recommend Jul 03, 2017 hui*******
Highly Recommend Jun 25, 2017 mui*******
Recommend Jun 24, 2017 eas*******
Recommend Jun 20, 2017 kel*******
Highly Recommend Jun 17, 2017 red*******
Highly Recommend Jun 16, 2017 tsu*******
Highly Recommend Jun 15, 2017 AWI*******
Highly Recommend Jun 13, 2017 a01*******

Item Q&A(19)

Status
Question & Answer
Date
Member
Notice
Seller

CHANGE ORDER INFO

Please cancel your order and re-order again before the item ships out and delivered, this is the fastest way to change any info.


EXCHANGE/RETURN


For all exchanges and return before 7 days, kindly request for a return by going to MyQoo10 > Shopping list > Exchange/Return and select return. Once item is returned you will receive a full refund and you may re-order the item again or if you returned the item and want a different size of the same price range kindly message the seller once you have returned your item then give your order number and ask for the item stock level and if there is stocks we can exchange your order.
AFTER 7 days please contact the seller to REQUEST for an exchange/return request.


Instructions@ http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqContents.aspx#none

Notice
Seller

Dear buyers,

ALL SHIPPING information, timings or any changes/addition to the memo will require a cancellation of the order and then a re-order with the correct information.

We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.

If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)


Thank you very much for your understanding!

Notice
Seller

Dear buyer,


CANCEL/REFUND

Please understand that all orders are automatically received, packed, and delivered. Therefore if you have made a wrong order or would like add on another item, please cancel your order and reorder. Refunds will be initiated automatically when orders are cancelled. You may cancel your order via: [My Qoo10] > [Cancel/Refund].

Thank you!

Notice
Seller

Dear buyers,

All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.

Thank you very much for your understanding!

Notice
Seller

The shipping fees will not be included if you decide to spend $70 in COCOMO. You may combine any items in our shop to get free Qxpress delivery above $70 spent in COCOMO. Kindly select Qxpress $3.99 for ALL item listings. The shipping fees will not be included when you cart out.

Answered
2017-07-02
TEP*******
User

I ordered several items but all cancelled by seller cos it's too cheap to be true (thot they rid ex stock). No courtesy to inform but auto cancelled? Hope it doesn't penalise me as a buyer. First encounter with such practice of auto cancellation. Well the feeling not good with this seller...

User

Dear Customer,
Auto cancellation by Qoo10 due to system glitch
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO

Answered
2017-06-03
poo*******
User

Hello. Till now I have not received any item or anyone contacting me. Also i notice that the status have been changed to " shipping delivered" even though i have not received this item. Please contact me on this missing item ASAP.
Order no:216067012

User

Dear Customer,
you had ordered and cancelled and item was stucked
please check attached email
Regards,
COCOMO

Answered
2017-06-01
poo*******
User

Order no. 216067012

I ordered on 19may via qx quick but till now i have not received the item. Please advice.

User

Dear Customer,
sorry to hear on this
Our staff will contact you asap tml
Feel free to contact us at 8425 5525 (WATSAPP PHONE CALL ONLY) should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO

User

Hello. Till now I have not received any item or anyone contacting me. Also i notice that the status have been changed to " shipping delivered" even though i have not received this item. Please contact me on this missing item ASAP.

User



Dear Customer,
you had ordered and cancelled and item was stucked
please check attached email
Regards,
COCOMO

Answered
2017-05-31
inl*******
User

Order no 216066141
May i know when my item can be delivered?

User

Dear Customer,
You had ordered 2 pieces and items were sent to you all under 1 tracking number
Regards,
COCOMO

User

But I didn't receive mask diary under this order number yet.

Orde no 216066342 I only received one mask diary on 19 May 2017. As spoken on the phone, I cannot recall what colour is the envelop but only one diary. Later seller also followed up with an email saying the order 216066141 will be delayed due to expiry date. So I was waiting and waiting.

User

Dear Customer,
our staff will follow up with you via phone call
Regards,
COCOMO

User

They contacted me, I told them I didn't receive the item yet the item status now changed from shopping in delivery to shipping delivered. Pls deliver it to me asap so that I can cancel the non receipt claim.

FYI I will be oversea 3-6june, pls contact me today if u need further info.

User


Dear Customer,
our staff will follow up with you via phone call
Regards,
COCOMO

User

I prefer u send the mask diary to me than refund me coz I haven't try the mask yet and wanted to have one diary for myself.

User

Dear Customer,
Noted
Feel free to contact us at 8425 5525 (WATSAPP PHONE CALL ONLY) should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO

Answered
2017-05-25
kit*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-05-19
jas*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-05-19
Clo*******
User

Secret Inquiry

User

Secret Inquiry

Answered
2017-05-19
cha*******
User

Hi there is no charcoal hydrogel mask in your listing. Please advise

User

Dear Customer,
You may select option 12 for 2 pieces of charcoal hydrogel masks
Thank you
Regards,
COCOMO

Address
UB. ONE 81 UBI AVENUE 4 UB. ONE, 81 UBI AVENUE 4, #03-26 SG 408830
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