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★ SUMMER COOL BLOUSE ★ ONLY TODAY HOT SALE!! ★ ontheriver ★ KOREA FASHION


Customer who recommended this item
111 (Based on 136 reviews)
Customer Satisfaction Score
87%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 80%/100%
  • Service 90%/100%

Notice

Subject Register Date
※Notice for Holiday Break※ Seller 2017-09-20
※ How to Request for Return / Exchange ※ Seller 2017-09-07
※ Notice _ About Duty ※ Seller 2017-02-20
Manufacturer/
Place of origin
Other country Condition New Product
Shipping From From Overseas (South Korea)
help
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Macaron knit V/ Korean Fashion/ Winter/ Feminine / Korean / Trands / Korean/pure/cool/free size
BOOKMARK 1 2 3 4 5 6 7

Photo Review (44)

Customer Review (136)

Customer Review board
Rating Feedback Date Written by
Recommend Jul 21, 2017 leh*******
Highly Recommend Jun 20, 2017 hap*******
netural Jun 17, 2017 e_c*******
Highly Recommend Jun 16, 2017 inb*******
Highly Recommend Jun 08, 2017 gla*******
netural Jun 07, 2017 jin*******
Highly Recommend Jun 07, 2017 jud*******
Highly Recommend Jun 06, 2017 HEY*******
Recommend Jun 05, 2017 scc*******
Recommend Jun 04, 2017 len*******

Item Q&A(16)

Status
Question & Answer
Date
Member
Notice
Seller


We will be closed from 3rd October(Tue) to 9th October(Mon) for Chuseok(Korean Thanksgiving Day).

Orders and inquiries during holidays will be handled in order from 10th October(Tue).

Because delivery company and customs service are also closed on holidays,
please note that delivery of some items may be delayed.

Inquiries about our items and delivery status will be answered sequentially from 2017/10/10(Tue).

Please kindly understand about this.

Notice
Seller

You can request for cancellation after completing payment and if product has not been dispatched by then, cancel request is approved and you can receive refund. But, in case seller has already dispatched product, cancellation request can be rejected.
You can request for return / exchange within 7 days after being delivered.
The return cost and/or indemnity may be charged to you after you return the item.

The return/exchange request cannot be made in following cases:
Request due to change of mind is made after 7 days following delivery date
Item is used or damaged
Sealed package is opened
Too much time has passed and product value has so decreased that its re-sale is not possible
Components of items(including free gift) have been used or lost

For any inconvenience regarding Cancellation/Return/Exchange, please contact "Item Q&A" or "Live Talk".
We are not able to respond to the messages sent to the e-mail address.

Notice
Seller


Once the payment exceed $400 at one cart number, duty will be imposed.
So, if your payment exceed $400, please divide your order
and make the payment under $400 per a cart.

We will not take the responsibity or do the refund for "Duty Related" problem.
Please kindly recheck your order when you place your order.

Thanks for your reading.

Answered
2017-05-17
e_c*******
User

Hi Seller,

I had ordered my item on 2 may and till now the status still shown as preparing item. Can you please check? My cart no is 215006650.

User

Dear customer,
Your item has been sent out last Wednesday(2017/05/10).
It is exported in bulk through Qxpress Singapore and in transit to the Qxpress Singapore directly.
We confirmed that It was arrived in Singapore and it will be sent out within 1 ~ 2 days by the Qxpress Singapore dispatch center.
Please note that because of logistical concentration, updating about delivery status information is delayed.
Please wait a few more days until you receive the item.
Thank you.

Answered
2017-05-15
e_c*******
User

Hi Seller,

My item has been pending for 2 weeks. When are u sending as i m traveling next week. My cart no 215006650.

User

Dear customer.
Forgive us, but because of the national holiday in Korea and intensive order, the supply of the item and delivery was delayed.
Your item has been sent out last Wednesday, it is in transit to the Qxpress Singapore directly.
It was arrived in Singapore last Saturday. Now, it is under customs clearance.
So maybe you will be able to check it after 1~2 days.
Delivery will be completed 2017/05/16~17.
we apologize for this problem.
We will improve our service and try to offer you the best service to you.
Thank you.

User

Hi Seller, if it was sent how come still pending as preparing item?

User

Dear,
Your order item will be sent directly from the Qxpress Singapore dispatch center.
After completeing the customs clearance, it has just arrived at Qxpress Center.
Delivery will be completed 2017/05/16~17.
Thank you.

Answered
2017-05-15
e_c*******
User

Hi Seller,

It has been 2 weeks and the item still no send. My car no is 215006650. As i m traveling next week.

User

Dear customer.
Forgive us, but because of the national holiday in Korea and intensive order, the supply of the item and delivery was delayed.
Your item has been sent out last Wednesday, it is in transit to the Qxpress Singapore directly.
It was arrived in Singapore last Saturday. Now, it is under customs clearance.
So maybe you will be able to check it after 1~2 days.
Delivery will be completed 2017/05/16~17.
we apologize for this problem.
We will improve our service and try to offer you the best service to you.
Thank you.

Answered
2017-05-13
kop*******
User

I BOUGHT 5 BLOUSES BUT U ONLU DELIVERY 2.
IS THERE A MISTAKE?!?!?!????????

User

Dear,
Because of the intensive order and Korean holidays, the shipping date of your order items were different. As a result, we had to send order No. 214716352, 214716356 items first on 2017/05/08.
Your order number 214716351,214716354,214716355 items has been sent out last Wednesday, it is in transit to the Qxpress Singapore directly. Now, it is under customs clearance.
It was arrived in Singapore last Saturday. So maybe you will be able to check it after 1~2 days.
Delivery will be completed 2017/05/16~17.
we apologize for this problem.
We will improve our service and try to offer you the best service to you.
Thank you.

User

My parcel hasnt arrived yet, and its been 3 whole weeks

I have just received my items. Thank you very much!

User

Thank you for waiting.
We apologize for this inconvenience and thanks for your generosity.

Answered
2017-05-13
rff*******
User

Hi seller,

I haven't received my order (214874930), it wasn't in the parcel I received on 12/5, but the status show Delivered.

Could you please advise?

Thanks .

User

Dear,
Because of the intensive order and Korean holidays, the shipping date of your order items were different. As a result, we had to send order No. 214874931 item first on 2017/05/04.
Your order No. 214874930item has been sent out last Wednesday, it is in transit to the Qxpress Singapore directly.
It was arrived in Singapore last Saturday. Now, it is under customs clearance.
So maybe you will be able to check it after 1~2 days.
Delivery will be completed 2017/05/16~17.
we apologize for this problem.
We will improve our service and try to offer you the best service to you.
Thank you.

User

Thanks for your reply. Hopefully I will receive it within these 2 days .

User

We apologize for this inconvenience and thanks for your generosity.
Please wait a few more days until the item arrives
Thank you.

User

Hi seller,

I still haven't receive the blouse. Will it be delivered to me tomorrow? I will be away next week.
Thanks .

User


There was some problem in the shipping process.
We will try to be shipped as soon as possible.
Your order pants have already arrived in Singapore Qxpress branch so it will be shipped within 2-3 days after confiming.
We apologize for your inconvenience.

User

I am waiting for My order no 214874930 which is the blouse not the pants. Please give me the exact date that it will be delivered to me. Thanks.

User

Sorry. We made a mistake.
Both the pants and the blouse will proceed in the same way.
Your blouse will be sent directly to you from Singapore.

User

You said in your first reply, delivery will be completed 16 or 17/5. I am still waiting & you can't tell me when I will receive my order...

You said in your first reply, delivery will be completed 16 or 17/5. I am still waiting & you can't tell me when I will receive my order...

User

We apologize for this delay.
The delivery schedule was as first announced(2017/05/17).
However, there was a problem(Singapore Customs Clearance, Inspection etc.) at Qxpress Singapore branch which be responsible for delivery, so it has been postponed for several more days than expected.
We apologize for this problem.

User

I hope you meant what you said in your previous reply- it will shipped out within 2-3 days.

I received the blouse yesterday. Thank u.

User

We apologize for this inconvenience and thanks for your generosity.
We will improve our service and try to offer the best service to you.
Thank you.

Answered
2017-05-13
e_c*******
User

Hi Seller,

I had placed my order on 2 may and until now still preparing my item. My car no. 215006650. When are u sending it out?

Hi Seller,

When are u sending out the item? Pending about 2 weeks.

User

Dear customer.
Forgive us, but because of the national holiday in Korea and intensive order, the supply of the item and delivery was delayed.
Your item has been sent out last Wednesday, it is in transit to the Qxpress Singapore directly.
It was arrived in Singapore last Saturday. Now, it is under customs clearance.
So maybe you will be able to check it after 1~2 days.
Delivery will be completed 2017/05/16~17.
we apologize for this problem.
We will improve our service and try to offer you the best service to you.
Thank you.

Answered
2017-05-12
sha*******
User

Hi Seller,

What's the status for my My Order No.: 214869630? it's been more than 1 week since I placed order.

Thank You!

User


2017-05-12 10:02:26

Dear customer.
Because of the national holiday in Korea and intensive order, the supply of the item and delivery was delayed.
Your item has been sent out last Wednesday, it is in transit to the Qxpress Singapore directly. It will be arrived in Singapore today. So maybe you will be able to check it after 1~2 days.
Delivery will be completed 2017/05/16~17.
We appreciate your continuos interest.
Thank you.

User

Hi Seller,

I have not receive my item yet. What is the tracking no? Status show "Seller Preparing Item"

User

Dear customer.
We apologize that did not proceed smoothly.
We confirmed that It was arrived in Singapore last Saturday. Now, it is under customs clearance.
Sorry but we can not confirm the delivery status until delivery completed by Qxpress Sinagaore dispatch center.
Delivery will be completed after 1~2days. Don't worry about that.
Thank you.

Answered
2017-05-08
mic*******
User

Hi, regarding my order no.: 214615531, i did not receive the ivory floral top (#2) but delivery status states that its delivered, please check and advise thanks.

Ps: I only received the other navy off shoulder top for order no.: 214615532, which was the only item packed in the parcel.

User

Dear customer, first of all, we appreciate your interest.
Forgive us, but we have to inform you about some problem.
Because of the intensive order, some items are temporarily out of stock.
So, we have to send the other items (except the out of stock one) first, please kindly understand about this.
We are trying to restock the item as soon as possible.
And after the order number item 214615531 is restocked, we will send the item right away.
We apologize for this problem.
And we will improve our service and then we will try to never make this problem again.
Once again, thanks for your interest and your generosity.

Address
18 Hakdong-ro 4-gil, Gangnam-gu, Seoul 2F, Skybldg.,
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