u will need to use abit of force to push the usb cable in, there shld be a click sound. if still not able to charge, you can do an exchange with us.
For exchange, kindly whatsapp us at 94623087, stating your order number and issue you are facing.
The Format should be as seen below:
Product name & colour:
An appointment will have to be made for exchange and only strictly at our place. we are located at 12 Lim Tua Tow Road, J.artisans, Singapore 547735.
Kindly follow the format above or our CS will not reply to the whatsapp. This is to ensure that exchange has gone thru Qoo10 inquiries.
Hope you have a great day ahead!
The Concept Store