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Return PoliciesProcess1. Please send an email to email@example.com with affected order number along with the photo evidence.2. Evaluation will be done within 3 working days.3. Buyers will then need to send the item back.4. Once evaluated, refund will be credit to buyer qoo10 account in 2 working days.Requirements· Buyer will need to provide the order number· Photo evidence of the (defective) item· Must be 30 Days or less from Delivered Date· Reasons for return must be met (See Below)Return Reasona) Damaged - Item returned must be Complete (Original box, accessories)b) Defective - Item returned must be Complete (Original box, accessories) & Not Damagedc) Wrong Item - Item returned must be Complete (Original box, accessories) & Not Damaged & Not Usedd) Missing Item - Item returned must be Not Damaged & Not Usede) Change of Mind - We do not accept this as a return reason.
Dear all customers,Please bear in mind that photo in our item listing may slightly differs from the actual product that you received in terms of colour due to the lighting during photo shooting or your computer monitor's display / resolution. We do not accept this as a reason for a refund or exchange request.
Dear Customers,Please note the following:Qxpress - 1-2* working days to deliver upon pickup of parcelSingpost Normal Mail - 3-5* working days upon date of postingThe above delivery lead time doesn't not apply during festive / peak period / long weekend holidays. It could take more time to reach you.If it's urgent, you may contact Eve @ 91791758 for store pickup. Thanks.
Exchange PoliciesProcess for exchanging1. Please send an email to firstname.lastname@example.org with affected order number along with the photo evidence.2. Evaluation will be done within 3 working days.3. Buyers will then need to send the item back for exchange.4. Once evaluated, replacement will be sendExchange requirements· Buyer will need to provide the order number· Photo evidence of the (defective) item· Must be 30 Days or less from Delivered Date· Reasons for return must be met (See Below)Return Reasona) Damaged - Item returned must be Complete (Original box, accessories)b) Defective - Item returned must be Complete (Original box, accessories) & Not Damagedc) Wrong Item - Item returned must be Complete (Original box, accessories) & Not Damaged & Not Usedd) Missing Item - Item returned must be Not Damaged & Not Usede) Change of Mind - We do not accept this as a return reason.
For singpost normal mail, it will be sent to your letterbox & there's no tracking service available. The lead time is normally 3-4 working days from date of posting. However, at times, there are delays of up to 10-14 working days. We have customers who only receive their items a month later!For parcels which can't be fitted to your letterbox, the postman will attempt to deliver the item to your house. If no one is at home, they will leave a delivery note to ask you to collect from nearest post office. If suspected lost mail, you can proceed to nearest post office and check with them if there are any mails for you.The rate of lost mail is 2%-4% which is considered high. You can avoid this by opting for Qxpress where turnaround is 2-3 working days.We can only refund/resend when item is returned due to non-delivery (provided correct address in system). This may take 3-4 weeks because SingPost don't prioritize returned mails.
Dear Valued Customers,We have limited access to qoo10 enquiry system. For faster response, please email us at email@example.com or SMS us at 91791758. Thanks!Regards,XPinklicious
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The item is cute. Comes with free gift.
Design:C | Number:3 | Number:1(+S$0.80)
Received in gd order. Loving the 2 luggage tags and they matched well with the minty luggage.
Design:C | Number:1 | Number:6(+S$0.80)
All items recd in great condition
Design:C | Number:4 | Number:0(+S$0.80)
Item came as described with fast delivery. The keychain was nicely made.
Design:S | Number:0 | Number:6(-S$0.60)
Item received in good condition. Will consider to repurchase!
Design:R | Number:0 | Number:1
Design:C | Number:5 | Number:1(+S$0.80)
Design:S | Number:1 | Number:3(-S$0.60)
Design:C | Number:1 | Number:7(+S$0.80)
Design:C | Number:5 | Number:4(+S$0.80)
Design:S | Number:0 | Number:2(-S$0.60)
Design:C | Number:3 | Number:5(+S$0.80)
Hi,I would like to order the tags with self collection, but there is no self collection option. May I know how can this be done? Thanks.
hi, please purchase the item with normal mail and pay for postage first. after purchase, pls sms to eve at 91791758 with cart number and inform that want to self collect. we will pack the item for self collection and refund postage and confirmation of delivery via qoo10 app upon collection.
Hi seller,For order no:214042281, I ordered 2 pieces of S-07, BUT I ONLY received 1.Please reply and send me the missing item as soon as possible.Thanks.
replied via facebook msg on resend
replied via facebook msg on resend.
When can i get R-0-5? I need 5pc of it. If I purchase 20pcs for mixed design, what is the discounted price.Pls provide the store full address for self-collection. Thank you.
hi, R05 will not be in stock so soon as supplier no stock. please liaise with eve at 91791758 on self collection of items at blk 310c ang mo kio ave 1 and the discounts. thanks.
Hi,Would like to combined my order as 1 shipping fee. Able to do that?
hi, the shipping fees are computed automatically by qoo10 . different item different shipping rates. if you want one shipping rate, please select qxpress for all orders. qxpress is flat rate $4.50 thanks.
Hi Eve,Wanted to order the above C-2-6, however, it's out of stock. Will new stocks be coming soon?Thanks
hi, we will need to check stock again , next shipment will maybe be in next monday.
hi, thanks for the prompt reply. Can you let me know once you confirm? Thanks so much.
hi, we will reply to your email thanks.
Can u gv me a discounted price if I purchase around 15 tags? Where is the store location if I would like to self collect?
hi, we are only to furnish slight discounts for 20 pcs and above . if you wish to self collect , you can purchase online and msg eve at 91791758 to inform cart number for collection at amk. thanks.
Thanks for your reply. Sure, np, noted,
Dear seller,Kindly advise if you will be restocking Brown or Connie luggage tags. I would love to get them.Hope to hear from you soon.Regards Roy
hi the line series luggage tag will not be restocked as supplier no longer produce them. thanks.
There isn’t any posted question about item.