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Dear Customer, please double check and make sure your input delivery address is correct. If you have select normal mail delivery likely will ended up in singpost Mail room if you are lucky it will return back to us (We have return label at the back) if not we are not not responsible for the lost.
Do not abuse our staff. Treat us as you wanted to be treated. Don't threaten us Eg. This is my 1st and last time buy from your shop/ This shall be my last order. I going to report police. I going to make small claim. SG have law, i reserve my right and i can sue you ! Well we will be happy to shortlist you too.
Dear Customer, we have explain normal mail delivery is a non standard mail parcel which delivery may take up to 4weeks for the unlucky one. But many cannot believe or accept this. Please note if you select normal mail delivery it will mean you have accept the normal mail policy and in the event of long delay you are willing to wait. If no kindly please choose Qxpress. Qxpress is very cheap courier door to door delivery which cost only $3.99 and fast delivery leadtime 1-2days (Include Sat/Sun) unlike other courier delivery eg taqbin $7 lead time 2-3 days (Include Sat/Sun) Its come with tracking number so no worries no headache no lost track. Thank you
Normal mail encounters Risk of Lost mail and higher risk if you put Business/School/Hostel/Shop address for delivery, please kindly put residential address for delivery, Buyer have to take responsibility for the risk due to your selected choice of normal mail delivery. (Normal mail deliver to mailbox only, not Door to Door and delivery company is by Singpost). If you have no other choice please use tracking delivery Qxpress for non residential address. Thank you very much
Alot of people have this confuse 1st the item is like letter delivery next day recevied ! Wrong your item is a parcel or Non-Standard Mail. 2nd Singpost very efficacy i doubt they are slow or will have such a long delay or lost of mail. Wrong ! Singpost even stated they have lots of undelivered mail and stood at around 5%. 3rd many people like to use this scenario, i got buy many things at Qoo10 normal mail delivery all receveid within 3-5days but yours now over 5days still not recevied ! Its is impossible please send me the item ! Well please we don't need to hold your parcel. The delivery is all along by singpost if your parcel being delay is 1 of the few % which is why longer then usual lead time. So please even if stated 2-5 workings afew % might recevied up to 3weeks later !! Unbelievable and impossible !! Fine well call this number to find out yourself singpost contact 1605 (24/7 Customer Care Hotline) Thank you
This Area is only mean for Secret Life Shop (Normal mail delivery)Undelivery/Parcel Return/Lost & FoundTo check for Returned mail/parcel check on the link page. We take picture of all returned parcels and put in this listing below. You may check and search if you have not recevied your normal mail delivery for 1-2 weeks later thank youPlease copy and paste the link below :http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=493882434
Here we like to highlight one thing many people misunderstand or mislead for SINGPOST POSTAGE DELIVERY. Parcel delivery is 2-5 working days (Note is working day, which mean sat/sun not counted) This is even stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local
Non-receipt Claim issue (Did not receive the item )All our delivery are using Qexpress which come with tracking number. Link http://www.qxpress.asia/eng/html/customer_tracking.htmlPlease make an effort to check your tracking number before issuing non-receipt claim. And please to contact us if tracking issue not correct example item sent but yet to recevied it. We will investigate the issue with Qxpress, your email maybe require for follow up case.For Singpost normal mail delivery. If you still did not receive the item after 14 days the item was ship out, please contact seller thru Q&A.Items ship out under 14 days will only consider as delay and seller will only consider signpost lost the mail after 14 days.Please contact seller first before issuing any exchange, non-receipt claim. If you really want to issue the claim, you must clear the claim after the case was solved.
Submission of claimsAny return or exchange of items will be applicable within 14 days upon receiving of the itemAny shortage of item or wrong item receivedProvide picture of the item contents within the parcel packageContact seller thru Q&A, redelivery for exchange will be arrangeDefective item issueProvide picture of the defective area of the received itemShipping fee will be incurred from seller end.Return the defective item if seller request otherwise the defective item do not need to return
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fast and quick delivery
Random Choice:Toothpaste Saver(+S$0.10)
Item nicely wrapped and fast delivery. A bit Disappointed as seller choose the black cat mini meno pad. Too bad children don't like it.
Random Choice:Mini Memo Pad(-S$0.10)
Kinda disappointed with the purchase. I thought I ordered the first ( tho it was written random) but none of the first was delivery. Received the goods in second and third pic.
Nevertheless, delivery was prompt. Came within 2-3 days after order
Random Choice:Sticky Memo(-S$0.10)
Thank seller for choosing all different designs and accomodating my request for the pencil box
1st time experience seller proposal of asking buyer to pay 50% of the wrongly delivered goods and bear myself for the exchange cost。🙄 Seller agree to do full refund after I show his Return & Exchange Policy but ask me to keep it or throw away the memo pad。
it's really not professional at all and not accepted。i'll donate for them。🙏more review
Random Choice:Cute Keychain(-S$0.10)
Random Choice:Cup Coasters(+S$0.30)
Random Choice:Pencil Case(+S$0.50)
I believe the listing already tells you random. And there is no available option for you to select which type you want. And due to no selection we have reduce the price down. by shop 2017-09-16
Well we suggest to offer you a 50% refund and you keep the item. While this offer sounds reasonable but you can reject it too. And this change your attitude. We did not ask you for exchange or offer you to exchange at all. So no1 ask you bear exchange cost. Furthermore we handle different buyer at different ways. For your case you need not show us Exchange policy we will issue full refund on your 10pcs of sticy memo while you have the option to keep or throw it away. by shop 2017-09-16
I want to buy 25 pencil case. I have concern on the design as the seller will give random. I am fine with the animals ( pig, cat, bear) but I really don't want (hello kitty, minion, Japanese cartoon icon). So will you be able to sell the animal ONLY?
Dear Customer, thank you for write to us. Due to the last children most design are sold out. We are now left with hello kitty minion doraemon design which you do not want :(
Hi, can i request for 40 Avengers note pad? If i were to buy 40, i will be getting 4 free note pads as well right? Can those be the avengers notepad as well?In addition, I would also like to have 40 sticky memo. I would like the sticky memo to be the one with the korean wordings (the first picture on the sticky memo). There would also be 4 free additional sticky memo right? I would like it to be the same style. I would also like to have 10 Totoro cute pens. Is this order possible?Thank you.
Dear Customer, i do not have that much for each 1 type. I have enuff for 40pcs of super heroes type but not all avengers. And sames for the sticky memo. thank you
Hi, I am IN LOVE with your cute pencil cases and cute notebooks. They are perfect for my baby's 3-year-old Birthday Party Goodie Bags!!!!I want to place order for quantity 40 units of these pencil cases and 40 units of these notebooks. However, I would like to request for 11 units of pencil cases and 11 units of notebooks in each of these 4 selected designs in the attached picture, so it means 11 units for each of these 4 selected designs = total 44 pencil cases and 44 notebooks in total (including 4 Free ones for the Buy 10 Get 1 Free). May I know if this is possible to send these pencil cases and notebooks to me according to my request?? Thank you!!
Hi, May I know if I can go ahead to place my order for quantity 40 units of these pencil cases and 40 units of these notebooks?
Sry we do not have that much of the same pc type of 40pcs of mini note pad and that type of pencil case. As for the penceil i check we have enuff for this type but for mini note book very few of each but have up to 60 different design thank you
Hi, thank you very much for your reply.Will you bring in more stock for all these 4 designs that I have mentioned for my request?Attached picture for the 4 designs I requested. Thank you!!
Hi, I actually can wait for the stock to come if the stock is not enough for these 4 designs of the pencil cases and the mini notebooks. ^_^
Well i understand but there is still no shipping schedule yet and no shipment plan also. Current we have many design stocks on hand.
Hi seller,for the mini memo pads please select for me the cute designs that you have.Thank
Ok well noted with thanks
Hi seller,ok can.The minions and my melody.Thank so much.
Ya ok. But my colleague have sent you a msg regards the memo book also no type BB and type BD. thank you
Hi seller,can I request the mini memo pads to include all the 4 designs of Type BB and TypeBD ?Hope that you send minions and the bear for the pencil case.Thank..I placed my order hope seller will grant my request,will be much appreciated.
For the pencil case only left this type. This one also got minion as for the bear no more. Please advise if this is good to go thank you
There isn’t any posted question about item.