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Maximum shipping rate will be charged by every 6 items. You purchase 14 items, so S$90 will be charged.
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Do not abuse our staff. Treat us as you wanted to be treated. Don't threaten us Eg. This is my 1st and last time buy from your shop/ This shall be my last order. I going to report police. I going to make small claim. SG have law, i reserve my right and i can sue you ! Well we will be happy to shortlist you too.
Dear Customer, we have explain normal mail delivery is a non standard mail parcel which delivery may take up to 4weeks for the unlucky one. But many cannot believe or accept this. Please note if you select normal mail delivery it will mean you have accept the normal mail policy and in the event of long delay you are willing to wait. If no kindly please choose Qxpress. Qxpress is very cheap courier door to door delivery which cost only $3.99 and fast delivery leadtime 1-2days (Include Sat/Sun) unlike other courier delivery eg taqbin $7 lead time 2-3 days (Include Sat/Sun) Its come with tracking number so no worries no headache no lost track. Thank you
Normal mail encounters Risk of Lost mail and higher risk if you put Business/School/Hostel/Shop address for delivery, please kindly put residential address for delivery, Buyer have to take responsibility for the risk due to your selected choice of normal mail delivery. (Normal mail deliver to mailbox only, not Door to Door and delivery company is by Singpost). If you have no other choice please use tracking delivery Qxpress for non residential address. Thank you very much
Alot of people have this confuse 1st the item is like letter delivery next day recevied ! Wrong your item is a parcel or Non-Standard Mail. 2nd Singpost very efficacy i doubt they are slow or will have such a long delay or lost of mail. Wrong ! Singpost even stated they have lots of undelivered mail and stood at around 5%. 3rd many people like to use this scenario, i got buy many things at Qoo10 normal mail delivery all receveid within 3-5days but yours now over 5days still not recevied ! Its is impossible please send me the item ! Well please we don't need to hold your parcel. The delivery is all along by singpost if your parcel being delay is 1 of the few % which is why longer then usual lead time. So please even if stated 2-5 workings afew % might recevied up to 3weeks later !! Unbelievable and impossible !! Fine well call this number to find out yourself singpost contact 1605 (24/7 Customer Care Hotline) Thank you
At times we may change your delivery from Qxpress to Smartpac. However most of the time we will be using Qxpress. Its depends on season period, delivery location, speed and time (Our Qxpress pickup time is morning 10am-12pm) Thank you
This Area is only mean for Secret Life Shop (Normal mail delivery)Undelivery/Parcel Return/Lost & FoundTo check for Returned mail/parcel check on the link page. We take picture of all returned parcels and put in this listing below. You may check and search if you have not recevied your normal mail delivery for 1-2 weeks later thank youPlease copy and paste the link below :http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=493882434
Here we like to highlight one thing many people misunderstand or mislead for SINGPOST POSTAGE DELIVERY. Parcel delivery is 2-5 working days (Note is working day, which mean sat/sun not counted) This is even stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local
Non-receipt Claim issue (Did not receive the item )All our delivery are using Qexpress which come with tracking number. Link http://www.qxpress.asia/eng/html/customer_tracking.htmlPlease make an effort to check your tracking number before issuing non-receipt claim. And please to contact us if tracking issue not correct example item sent but yet to recevied it. We will investigate the issue with Qxpress, your email maybe require for follow up case.For Singpost normal mail delivery. If you still did not receive the item after 14 days the item was ship out, please contact seller thru Q&A.Items ship out under 14 days will only consider as delay and seller will only consider signpost lost the mail after 14 days.Please contact seller first before issuing any exchange, non-receipt claim. If you really want to issue the claim, you must clear the claim after the case was solved.
Submission of claimsAny return or exchange of items will be applicable within 14 days upon receiving of the itemAny shortage of item or wrong item receivedProvide picture of the item contents within the parcel packageContact seller thru Q&A, redelivery for exchange will be arrangeDefective item issueProvide picture of the defective area of the received itemShipping fee will be incurred from seller end.Return the defective item if seller request otherwise the defective item do not need to return
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Items arrive pretty fast. Quality looks good
Type:1pc | Purchase With Purchase Special 1:None | Purchase With Purchase Special 2:Magic Rust Remover 1+1 Deal 1Set(+S$1.90) | Purchase With Purchase Special 3:None
Delivery time was ok. The tool however is different from what is shown in the picture. The tips are rather blunt hence it can't puncture the skin at all.
Type:1pc | Purchase With Purchase Special 1:None | Purchase With Purchase Special 2:none | Purchase With Purchase Special 3:None
Makes pulling out black n white heads easier!
Product as described and hope it works
Item was well packed. Sorry seller fir late confirmation
Type:1pc | Purchase With Purchase Special 1:None | Purchase With Purchase Special 2:Magic Rust Remover 1+1 Deal 2Set(+S$3.50) | Purchase With Purchase Special 3:None
Hi seller, I have ordered the item on Mar 28 and till now have not received. I have requested the refund, but the order and the refund request have been deleted. Kindly refund the full amount to me.
Dear Sir/Madam, i have check your delivery selection is normal mail and sent out on Mar 29, 2017 and your shipping address dosnt have any missing unit or words which is correct . There is very little that we can do once item is dispatched via SingPost normal mail since we have completely no visibility. 2. Rate of lost mail is 2% - 4%, which is very high. Don't be one of the unlucky 2%. You can avoid this via shipping with tracking. i.e. Qxpress. 3. Only around 50% of non-delivery shall receive notice slip from SingPost. A lot will need to check at nearest SingPost branch without the slip to recover their item. 4. We can only refund/resend when item is returned to us due to non-delivery. This may also take more than 3 weeks because SingPost do not prioritize the delivery of returned mails.＂The only thing we can do is either we have your returned parcel sent back to us by Singpost or you have recevied the parcel mail by singpost. thank you
Hi, I ordered 2pcs and 1pcs was slightly damaged. The curve on both sides are not even. Can I exchange it for a new one?
Ok i will arrange to sent you a replacement and you need not send back. thank you
Dear Seller,Would like to purchase for this items.Please advise when is available
Dear Customer, it will be available next tues/wed for the restock. thank you
Hi, Kindly update shipping address to 275 Tampines St 22 #06-94 S'pore .Thank you.Regards,Huixin
Dear Huixin. as request i have change the address thank you
Whats the measurment of the extractor?
Dear Customer, the length is about 11.5cm thank you
May I know the Dimension and Weight on the Pimple extractor ? Thank you.
Dear Customer, sry we are on vacation now. Csn you check on the listing i think we have stated inaide thank you
Hi,May I know any option to choose more than 1 qty for the auction? As I wish to buy more than 1 qty. If I buy more than 1 qty, how the shipping count? $0.90 per item or total $0.90 for all? Hope you could reply me ASAP. Thks.
Hi Dear, for lucky auction is one per acct. Condition is add fellow shop. And there is a draw, so you need to win in order to buy thank you
Hi seller, instead of being refunded with $1.65, i am being charged with an additional $1.65. Please see screenshot. Kindly rectify. Thank you.
Hi Dear, i think there is some misunderstand. I will email to Qoo10 regards the matters thank you
There isn’t any posted question about item.