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Dear Customer, please double check and make sure your input delivery address is correct. If you have select normal mail delivery likely will ended up in singpost Mail room if you are lucky it will return back to us (We have return label at the back) if not we are not not responsible for the lost.
Do not abuse our staff. Treat us as you wanted to be treated. Don't threaten us Eg. This is my 1st and last time buy from your shop/ This shall be my last order. I going to report police. I going to make small claim. SG have law, i reserve my right and i can sue you ! Well we will be happy to shortlist you too.
Dear Customer, we have explain normal mail delivery is a non standard mail parcel which delivery may take up to 4weeks for the unlucky one. But many cannot believe or accept this. Please note if you select normal mail delivery it will mean you have accept the normal mail policy and in the event of long delay you are willing to wait. If no kindly please choose Qxpress. Qxpress is very cheap courier door to door delivery which cost only $3.99 and fast delivery leadtime 1-2days (Include Sat/Sun) unlike other courier delivery eg taqbin $7 lead time 2-3 days (Include Sat/Sun) Its come with tracking number so no worries no headache no lost track. Thank you
Normal mail encounters Risk of Lost mail and higher risk if you put Business/School/Hostel/Shop address for delivery, please kindly put residential address for delivery, Buyer have to take responsibility for the risk due to your selected choice of normal mail delivery. (Normal mail deliver to mailbox only, not Door to Door and delivery company is by Singpost). If you have no other choice please use tracking delivery Qxpress for non residential address. Thank you very much
Alot of people have this confuse 1st the item is like letter delivery next day recevied ! Wrong your item is a parcel or Non-Standard Mail. 2nd Singpost very efficacy i doubt they are slow or will have such a long delay or lost of mail. Wrong ! Singpost even stated they have lots of undelivered mail and stood at around 5%. 3rd many people like to use this scenario, i got buy many things at Qoo10 normal mail delivery all receveid within 3-5days but yours now over 5days still not recevied ! Its is impossible please send me the item ! Well please we don't need to hold your parcel. The delivery is all along by singpost if your parcel being delay is 1 of the few % which is why longer then usual lead time. So please even if stated 2-5 workings afew % might recevied up to 3weeks later !! Unbelievable and impossible !! Fine well call this number to find out yourself singpost contact 1605 (24/7 Customer Care Hotline) Thank you
This Area is only mean for Secret Life Shop (Normal mail delivery)Undelivery/Parcel Return/Lost & FoundTo check for Returned mail/parcel check on the link page. We take picture of all returned parcels and put in this listing below. You may check and search if you have not recevied your normal mail delivery for 1-2 weeks later thank youPlease copy and paste the link below :http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=493882434
Here we like to highlight one thing many people misunderstand or mislead for SINGPOST POSTAGE DELIVERY. Parcel delivery is 2-5 working days (Note is working day, which mean sat/sun not counted) This is even stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local
Non-receipt Claim issue (Did not receive the item )All our delivery are using Qexpress which come with tracking number. Link http://www.qxpress.asia/eng/html/customer_tracking.htmlPlease make an effort to check your tracking number before issuing non-receipt claim. And please to contact us if tracking issue not correct example item sent but yet to recevied it. We will investigate the issue with Qxpress, your email maybe require for follow up case.For Singpost normal mail delivery. If you still did not receive the item after 14 days the item was ship out, please contact seller thru Q&A.Items ship out under 14 days will only consider as delay and seller will only consider signpost lost the mail after 14 days.Please contact seller first before issuing any exchange, non-receipt claim. If you really want to issue the claim, you must clear the claim after the case was solved.
Submission of claimsAny return or exchange of items will be applicable within 14 days upon receiving of the itemAny shortage of item or wrong item receivedProvide picture of the item contents within the parcel packageContact seller thru Q&A, redelivery for exchange will be arrangeDefective item issueProvide picture of the defective area of the received itemShipping fee will be incurred from seller end.Return the defective item if seller request otherwise the defective item do not need to return
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Only received 2pcs of cooling sleeves. The smart swab and rust remover missing.
Type:Cooling Arm Sleeves | Color:Black | Thumb Hole:No | Purchase With Purchase Special 1:None | Purchase With Purchase Special 2:Smart Swab 1pc(+S$3.90) | Purchase With Purchase Special 3:None | Purchase With Purchase Special 4:Magic Rust Remover 2pcs(+S$1.90)
Buy 1 get 1 free so worth to buy
the material seems comfortable and cooling
It's nice if seller can give another different colour
Type:Cooling Arm Sleeves | Color:White | Thumb Hole:No | Purchase With Purchase Special 1:None | Purchase With Purchase Special 2:None | Purchase With Purchase Special 3:None | Purchase With Purchase Special 4:none
The item received too fast, Thanks seller
Type:Cooling Arm Sleeves | Color:Black | Thumb Hole:No | Purchase With Purchase Special 1:None | Purchase With Purchase Special 2:Smart Swab 1pc(+S$3.90) | Purchase With Purchase Special 3:None | Purchase With Purchase Special 4:none
Cheap n good
Will buy again
Type:Cooling Arm Sleeves | Color:Black | Thumb Hole:No | Purchase With Purchase Special 1:None | Purchase With Purchase Special 2:None | Purchase With Purchase Special 3:None | Purchase With Purchase Special 4:none
Just received the item..it take more than 5 days
Type:Cooling Arm Sleeves | Color:Black | Thumb Hole:No | Purchase With Purchase Special 1:None | Purchase With Purchase Special 2:Smart Swab 1pc(+S$3.90) | Purchase With Purchase Special 3:None | Purchase With Purchase Special 4:Super Cleaner 1pack(+S$1.50)
Type:Cooling Arm Sleeves | Color:Blue | Thumb Hole:No | Purchase With Purchase Special 1:None | Purchase With Purchase Special 2:None | Purchase With Purchase Special 3:None | Purchase With Purchase Special 4:none
Hi there, I keen to get the arm shaper, will there be restock for arm shaper? If yes, when will it be restock? Any estimate of the restock date? Pls advise. Thanks.
Sry currently there is no plan to bring in the arm shaper yet so there is no shipment. thank you
Hi Seller,Can I know when will I receive my items as was ask to refer back? TksEmily
Dear Customer, i have check we have sent out on Oct 06, 2017. For normal mail delivery parcel delivery is 2-5 working days (Exclude Sat/Sun) As stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local And not all the parcel will receive it within this period. There are still a low % will recevied it later 1 weeks plus. thank you
Hi,Won the auction and was just about to pay for the item. Shocked to see that it has expired. Can I still buy the items at auction price? Will still get negative points?Please let me know.Thanks
Sry this is beyond seller control. Setting or the rules for the auction winnders 72hrs have to make the payment. No negative point for the 1st i think :)
Would there be restock of arm shaper?
Dear Customer, as i check no shipment plan yet thank you
Hi seller,Is the buy-1-get-1 promo still on? How do I go about with the purchase as the option selection doesn't indicate a 2nd pair.Thanks!Regards,Crystal
You will auto get the 2nd foc in the same color and type ty
Can the foc piece be of a different color/type? Can I specify it in the memo section? :)
Yes please put it in the memo. And please do not indicate the foc type/color of the out of stock. thank you
Hi, may i know what is the length from the thumbhole to the top) and the width (at its thickest) of the arm sleeves please? Thank you!
Dear Customer, my checking on one of the thumbhole pc 41cm. Note : +/- 3cm thank you
Hi, sellerWhen will restock the Arm shaper??
Dear Customer, currently there is no schedule for restock for arm shaper. thank you
There isn’t any posted question about item.