Secret Life
Secret Life Join Fellow
19,398 Fellows
POWER MINISHOP RATE 90%
16.90

Shining Queen Crown Ring/ Tiara Ring/ 2in1 ring/ring/Love ring/Valentines gift/Handmade ring


Customer who recommended this item
57 (Based on 63 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%
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Notice

Subject Register Date
Incorrect or Missing unit number Seller 2017-10-14
Please treat our staff as you would want to be treated Seller 2017-09-06
Normal Mail Delivery Policy Acceptance When Purchase Seller 2017-07-15
more
Manufacturer/
Place of origin
Korea Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Customer Review (63)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Oct 16, 2017 ern*******
netural Oct 14, 2017 cli*******
Highly Recommend Sep 01, 2017 may*******
Highly Recommend Aug 26, 2017 hsm*******
Recommend Aug 21, 2017 Air*******
Recommend Jul 29, 2017 mds*******
Recommend Jun 22, 2017 cer*******
netural Jun 20, 2017 koa*******
Highly Recommend Jun 20, 2017 jen*******
Recommend Jun 19, 2017 jhl*******

Item Q&A(23)

Status
Question & Answer
Date
Member
Notice
Seller

Dear Customer, please double check and make sure your input delivery address is correct. If you have select normal mail delivery likely will ended up in singpost Mail room if you are lucky it will return back to us (We have return label at the back) if not we are not not responsible for the lost.

Notice
Seller

Do not abuse our staff. Treat us as you wanted to be treated. Don't threaten us Eg. This is my 1st and last time buy from your shop/ This shall be my last order. I going to report police. I going to make small claim. SG have law, i reserve my right and i can sue you ! Well we will be happy to shortlist you too.

Notice
Seller

Dear Customer, we have explain normal mail delivery is a non standard mail parcel which delivery may take up to 4weeks for the unlucky one. But many cannot believe or accept this. Please note if you select normal mail delivery it will mean you have accept the normal mail policy and in the event of long delay you are willing to wait. If no kindly please choose Qxpress. Qxpress is very cheap courier door to door delivery which cost only $3.99 and fast delivery leadtime 1-2days (Include Sat/Sun) unlike other courier delivery eg taqbin $7 lead time 2-3 days (Include Sat/Sun) Its come with tracking number so no worries no headache no lost track. Thank you

Notice
Seller

Normal mail encounters Risk of Lost mail and higher risk if you put Business/School/Hostel/Shop address for delivery, please kindly put residential address for delivery, Buyer have to take responsibility for the risk due to your selected choice of normal mail delivery. (Normal mail deliver to mailbox only, not Door to Door and delivery company is by Singpost). If you have no other choice please use tracking delivery Qxpress for non residential address. Thank you very much

Notice
Seller

Alot of people have this confuse 1st the item is like letter delivery next day recevied ! Wrong your item is a parcel or Non-Standard Mail.

2nd Singpost very efficacy i doubt they are slow or will have such a long delay or lost of mail. Wrong ! Singpost even stated they have lots of undelivered mail and stood at around 5%.

3rd many people like to use this scenario, i got buy many things at Qoo10 normal mail delivery all receveid within 3-5days but yours now over 5days still not recevied ! Its is impossible please send me the item ! Well please we don't need to hold your parcel. The delivery is all along by singpost if your parcel being delay is 1 of the few % which is why longer then usual lead time.

So please even if stated 2-5 workings afew % might recevied up to 3weeks later !! Unbelievable and impossible !! Fine well call this number to find out yourself singpost contact 1605 (24/7 Customer Care Hotline) Thank you


Notice
Seller

This Area is only mean for Secret Life Shop (Normal mail delivery)
Undelivery/Parcel Return/Lost & Found

To check for Returned mail/parcel check on the link page. We take picture of all returned parcels and put in this listing below. You may check and search if you have not recevied your normal mail delivery for 1-2 weeks later thank you


Please copy and paste the link below :
http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=493882434

Notice
Seller

Here we like to highlight one thing many people misunderstand or mislead for SINGPOST POSTAGE DELIVERY.

Parcel delivery is 2-5 working days (Note is working day, which mean sat/sun not counted) This is even stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local


Notice
Seller

Non-receipt Claim issue (Did not receive the item )
All our delivery are using Qexpress which come with tracking number. Link http://www.qxpress.asia/eng/html/customer_tracking.html
Please make an effort to check your tracking number before issuing non-receipt claim. And please to contact us if tracking issue not correct example item sent but yet to recevied it. We will investigate the issue with Qxpress, your email maybe require for follow up case.

For Singpost normal mail delivery. If you still did not receive the item after 14 days the item was ship out, please contact seller thru Q&A.
Items ship out under 14 days will only consider as delay and seller will only consider signpost lost the mail after 14 days.


Please contact seller first before issuing any exchange, non-receipt claim. If you really want to issue the claim, you must clear the claim after the case was solved.

Notice
Seller

Submission of claims
Any return or exchange of items will be applicable within 14 days upon receiving of the item

Any shortage of item or wrong item received
Provide picture of the item contents within the parcel package
Contact seller thru Q&A, redelivery for exchange will be arrange

Defective item issue
Provide picture of the defective area of the received item
Shipping fee will be incurred from seller end.
Return the defective item if seller request otherwise the defective item do not need to return

Answered
2017-10-05
ern*******
User

Hi the size is 5.5cm equivalent to ?

User

There is a size chart please refer thank you

Answered
2017-06-20
koa*******
User

Hi. Is it normal that the mermaid necklace silver is not shiny? It look tarnish. And the tiara ring, the diamond drop after three days. Now that the diamond is dropped,It seems like one of the bottom tong is too soft, I can easily bend it with my finger.

User

Yes its normal. For the 2nd Gen ring, you cannot adjust too big/wide as it will cause the impact for the small diamond to drop. We have highlight this as warning on the listing page.

User

Is the big diamond that drop.

Is the big diamond that drop.

User

The big center one?

User

Yes. The big centre one.

User

Ok i will arrange sent you a replacement next monday by normal mail delivery thank you

Answered
2017-05-18
blu*******
User

Dear seller,
May I know is there restock for 2 in 1 ring double o size 19? If yes, may I know roughly when?
Thanks!

User

Dear Customer, there is no restock for this type double O ring yet thank you

Answered
2017-02-24
acd*******
User

Hi, can i know when i can get my ring back?

User

Hi Dear, can you please advise your order number for me to check for you? thank you

Answered
2017-02-24
wen*******
User

请问可以到公司换吗❓
地址❓
Gold and sliver change to size 17 thank you
18 太松了不行

User

Hi Dear, i mention ok to changes the size but right now we dont have stock for gold and rose gold. Restock will take about 2weeks plus. So contact us for the exchange again after 2weeks or you can sent the item back to us but we will need to wait for the shipment thank you

Answered
2017-02-15
blu*******
User

Hi, I had recently bought the rose gold 18mm ring. This is my order number: 205250228

I tried the ring on, but it is too big for me. May I change it to the 17mm ring instead? If exchange is possible, could you please provide me details how I may go about it :)

Regards,
Serene

User

Hi Dear, for the ring size exchange no issue to us. But right now gold and rose gold all size are out of stock plus supplier no stock. Est supplier told us their restock about 2-3 weeks plus our shipment here total 4weeks plus. Please advise if you can wait or you want to consider change to other normal type? thank you

User

Hi,

Yes, I can wait. Could you please inform me when the stock arrives? Also, I had read the exchange policy, that exchanges are only allowed within 2 weeks of receiving the item. Since the item would be delayed, would exchanging it then be an issue?

Regards,
Serene

User

Hi Dear, in this case is due to out of stock from supplier. We will make sure that you will be able to make the exchange. Kindly please contact us again around 2 weeks time thank you

User

Hi,

May I ask if the stock for the rose gold ring has come in?

Regards,
Serene

User

Dear Serene, not yet as supplier dont have stock it will take longer then usual. thank you

User

Hi! May I know if stock for the rose gold ring has arrived?

Regards,
Serene

User

Dear Serene, not yet thank you

Answered
2017-02-13
pen*******
User

Hi i have win the bidding but would like to know is this ring the 2nd gen?

User

Hi Dear, 2nd Gen ring currently out of stock. But new shipment coming in soon thank you

Answered
2017-02-12
pen*******
User

Hi, may i know is size 6 available

User

Hi Dear, it will be available next week. thank you

Available during
MON~FRI : 10:00am ~ 7:00pm SAT : 10:00am ~ 1:00pm SUN, Holiday : day off
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