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Do not abuse our staff. Treat us as you wanted to be treated. Don't threaten us Eg. This is my 1st and last time buy from your shop/ This shall be my last order. I going to report police. I going to make small claim. SG have law, i reserve my right and i can sue you ! Well we will be happy to shortlist you too.
Dear Customer, we have explain normal mail delivery is a non standard mail parcel which delivery may take up to 4weeks for the unlucky one. But many cannot believe or accept this. Please note if you select normal mail delivery it will mean you have accept the normal mail policy and in the event of long delay you are willing to wait. If no kindly please choose Qxpress. Qxpress is very cheap courier door to door delivery which cost only $3.99 and fast delivery leadtime 1-2days (Include Sat/Sun) unlike other courier delivery eg taqbin $7 lead time 2-3 days (Include Sat/Sun) Its come with tracking number so no worries no headache no lost track. Thank you
Normal mail encounters Risk of Lost mail and higher risk if you put Business/School/Hostel/Shop address for delivery, please kindly put residential address for delivery, Buyer have to take responsibility for the risk due to your selected choice of normal mail delivery. (Normal mail deliver to mailbox only, not Door to Door and delivery company is by Singpost). If you have no other choice please use tracking delivery Qxpress for non residential address. Thank you very much
Alot of people have this confuse 1st the item is like letter delivery next day recevied ! Wrong your item is a parcel or Non-Standard Mail. 2nd Singpost very efficacy i doubt they are slow or will have such a long delay or lost of mail. Wrong ! Singpost even stated they have lots of undelivered mail and stood at around 5%. 3rd many people like to use this scenario, i got buy many things at Qoo10 normal mail delivery all receveid within 3-5days but yours now over 5days still not recevied ! Its is impossible please send me the item ! Well please we don't need to hold your parcel. The delivery is all along by singpost if your parcel being delay is 1 of the few % which is why longer then usual lead time. So please even if stated 2-5 workings afew % might recevied up to 3weeks later !! Unbelievable and impossible !! Fine well call this number to find out yourself singpost contact 1605 (24/7 Customer Care Hotline) Thank you
At times we may change your delivery from Qxpress to Smartpac. However most of the time we will be using Qxpress. Its depends on season period, delivery location, speed and time (Our Qxpress pickup time is morning 10am-12pm) Thank you
This Area is only mean for Secret Life Shop (Normal mail delivery)Undelivery/Parcel Return/Lost & FoundTo check for Returned mail/parcel check on the link page. We take picture of all returned parcels and put in this listing below. You may check and search if you have not recevied your normal mail delivery for 1-2 weeks later thank youPlease copy and paste the link below :http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=493882434
Here we like to highlight one thing many people misunderstand or mislead for SINGPOST POSTAGE DELIVERY. Parcel delivery is 2-5 working days (Note is working day, which mean sat/sun not counted) This is even stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local
Non-receipt Claim issue (Did not receive the item )All our delivery are using Qexpress which come with tracking number. Link http://www.qxpress.asia/eng/html/customer_tracking.htmlPlease make an effort to check your tracking number before issuing non-receipt claim. And please to contact us if tracking issue not correct example item sent but yet to recevied it. We will investigate the issue with Qxpress, your email maybe require for follow up case.For Singpost normal mail delivery. If you still did not receive the item after 14 days the item was ship out, please contact seller thru Q&A.Items ship out under 14 days will only consider as delay and seller will only consider signpost lost the mail after 14 days.Please contact seller first before issuing any exchange, non-receipt claim. If you really want to issue the claim, you must clear the claim after the case was solved.
Submission of claimsAny return or exchange of items will be applicable within 14 days upon receiving of the itemAny shortage of item or wrong item receivedProvide picture of the item contents within the parcel packageContact seller thru Q&A, redelivery for exchange will be arrangeDefective item issueProvide picture of the defective area of the received itemShipping fee will be incurred from seller end.Return the defective item if seller request otherwise the defective item do not need to return
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Received in bubble envelope... Hope lasts well
Color:Blue | Extended Warranty:1mth Free | Extra Filter:3pcs(+S$7.50) | Purchase With Purchase Special 1:none | Purchase With Purchase Special 2:none
Item received is in good condition
Tested & doing well but hope's can last long
Thanks seller's .
Color:Blue | Extended Warranty:1mth Free | Extra Filter:none | Purchase With Purchase Special 1:none | Purchase With Purchase Special 2:none
The item doesn't look durable and I yet to try it. Hope that it would working normally in my vehicle or it would be a waste of my money
Color:Blue | Extended Warranty:1mth Free | Extra Filter:1pc(+S$3) | Purchase With Purchase Special 1:none | Purchase With Purchase Special 2:none
Received in good condition and tried. It function well.
Super like the item. Good purchased
Color:Blue | Extended Warranty:1mth Free | Extra Filter:10pcs(+S$16) | Purchase With Purchase Special 1:none | Purchase With Purchase Special 2:none
Color:Blue | Extended Warranty:1mth Free | Extra Filter:none | Purchase With Purchase Special 1:none | Purchase With Purchase Special 2:Magic Rust Remover 1+1 Deal 1Set(+S$1.90)
Dear seller, I saw you had approve my exchange request, so may I know when the item will exchange and how about the defective item? How should I return back the item?
Dear Customer. Kindly please sent the item back to our private address below. Kindly please write the order number in the parcel. We will compensate you the postage fee for the return. thank youMy Mail Box 889536SSingapore 919191
Can we have another color option for aution ?
Dear Customer, currently we are left with blue color stock thank you
Oh ... ok then
Ok thank you
Hi Seller,Can I just purchase the filter itself?Thanks
Dear Customer, there is no listing for the filter purchase however you can tell me which filter package or pcs you want to purchase? I can request for shop Qpay for you to make the payment and after you make the payment you update me you delivery address for us to sent. Shop Qpay is by Qoo10 so is very secure no worries thank you
What is the length and diameter of the filter?
Just received the item today. Followed the instructions given and switch on the unit. The light comes on, but no water vapour is coming out of the unit.Is the unit faulty?
Dear Customer, you got put in the filter and you close it tight? And kindly please check and use it on other usb point and try to use its work or not? Lastly press the button few times to see got vapour come out or not do press once only and wait. Do update us again thank you
Yes put it the filter, close tight. Tried with diff usb points. Also press the button many times.Still no water vapour coming out.
Dear Customer, ok kindly sent the item back to our private address below. We will check the on the item is the product is faulty we will bear all the delivery cost and if not the cost borne by you thank youMy Mail Box 889536SSingapore 919191
Dear seller, will arrange to send the item back. I will bear the delivery cost if the unit was found working BUT I WOULD WANT A REFUND.Thank you,
Will keep you inform when the item was sent and show the proof. Thanks.
Ok np, we will submit to Qoo10 for process for refund after receive the item and checking thank you
Item sent out. Please update when received. Thanks.See attached file.
Np, you are welcome. Kindly please check back on friday with us again thank you
Have you received the return item yet?
Dear Customer, i have receive the parcel return yesterday and have test it all today. The item was confirm faulty and will process to Qoo10 for the refund to you as your request thank you
Yes, thank you. But Qoo10 only refund the item cost. How about the return postage cost?
Can you provide your bank acct number? Thats the max Qoo10 can refund as i check as thats the amount you paid for. thank you
Hi , just to check how many hour can the humifier last? Thanks
Dear, let me check the time before reply to you as im using it also but did't not check it as there is 2 speed plus i did stop when at my desk thank you
Hi, I have bought one already. It is very good. May I know how often should I change the filter? Thanks.
Dear Customer, recommend for filter changing is every 2mth and can drag to 3mths max. thank you
Thanks! Will buy more humidifier and filter.
Np, you are welcome
Is ther any sound fm this device when plug in?
Dear Customer, there is no sound at all. Thank you
If I purchase without extra filter now, am I able to buy only the filter in future without buying the air humidifier?If yes, how do I purchase it?
Dear Customer, the filter can be request upon Qpay payment to us and we will make the arrangement to sent. The filter listing maybe put up in the future but not atm as most customer have bought extra filter which can last thm quite sometime thank you
There isn’t any posted question about item.