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Dear Customer, please double check and make sure your input delivery address is correct. If you have select normal mail delivery likely will ended up in singpost Mail room if you are lucky it will return back to us (We have return label at the back) if not we are not not responsible for the lost.
Do not abuse our staff. Treat us as you wanted to be treated. Don't threaten us Eg. This is my 1st and last time buy from your shop/ This shall be my last order. I going to report police. I going to make small claim. SG have law, i reserve my right and i can sue you ! Well we will be happy to shortlist you too.
Dear Customer, we have explain normal mail delivery is a non standard mail parcel which delivery may take up to 4weeks for the unlucky one. But many cannot believe or accept this. Please note if you select normal mail delivery it will mean you have accept the normal mail policy and in the event of long delay you are willing to wait. If no kindly please choose Qxpress. Qxpress is very cheap courier door to door delivery which cost only $3.99 and fast delivery leadtime 1-2days (Include Sat/Sun) unlike other courier delivery eg taqbin $7 lead time 2-3 days (Include Sat/Sun) Its come with tracking number so no worries no headache no lost track. Thank you
Normal mail encounters Risk of Lost mail and higher risk if you put Business/School/Hostel/Shop address for delivery, please kindly put residential address for delivery, Buyer have to take responsibility for the risk due to your selected choice of normal mail delivery. (Normal mail deliver to mailbox only, not Door to Door and delivery company is by Singpost). If you have no other choice please use tracking delivery Qxpress for non residential address. Thank you very much
Alot of people have this confuse 1st the item is like letter delivery next day recevied ! Wrong your item is a parcel or Non-Standard Mail. 2nd Singpost very efficacy i doubt they are slow or will have such a long delay or lost of mail. Wrong ! Singpost even stated they have lots of undelivered mail and stood at around 5%. 3rd many people like to use this scenario, i got buy many things at Qoo10 normal mail delivery all receveid within 3-5days but yours now over 5days still not recevied ! Its is impossible please send me the item ! Well please we don't need to hold your parcel. The delivery is all along by singpost if your parcel being delay is 1 of the few % which is why longer then usual lead time. So please even if stated 2-5 workings afew % might recevied up to 3weeks later !! Unbelievable and impossible !! Fine well call this number to find out yourself singpost contact 1605 (24/7 Customer Care Hotline) Thank you
This Area is only mean for Secret Life Shop (Normal mail delivery)Undelivery/Parcel Return/Lost & FoundTo check for Returned mail/parcel check on the link page. We take picture of all returned parcels and put in this listing below. You may check and search if you have not recevied your normal mail delivery for 1-2 weeks later thank youPlease copy and paste the link below :http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=493882434
Here we like to highlight one thing many people misunderstand or mislead for SINGPOST POSTAGE DELIVERY. Parcel delivery is 2-5 working days (Note is working day, which mean sat/sun not counted) This is even stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local
Non-receipt Claim issue (Did not receive the item )All our delivery are using Qexpress which come with tracking number. Link http://www.qxpress.asia/eng/html/customer_tracking.htmlPlease make an effort to check your tracking number before issuing non-receipt claim. And please to contact us if tracking issue not correct example item sent but yet to recevied it. We will investigate the issue with Qxpress, your email maybe require for follow up case.For Singpost normal mail delivery. If you still did not receive the item after 14 days the item was ship out, please contact seller thru Q&A.Items ship out under 14 days will only consider as delay and seller will only consider signpost lost the mail after 14 days.Please contact seller first before issuing any exchange, non-receipt claim. If you really want to issue the claim, you must clear the claim after the case was solved.
Submission of claimsAny return or exchange of items will be applicable within 14 days upon receiving of the itemAny shortage of item or wrong item receivedProvide picture of the item contents within the parcel packageContact seller thru Q&A, redelivery for exchange will be arrangeDefective item issueProvide picture of the defective area of the received itemShipping fee will be incurred from seller end.Return the defective item if seller request otherwise the defective item do not need to return
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Type:Type 2: FOLD 100pcs(+S$4) | Purchase With Purchase Special 1:None | Purchase With Purchase Special 2:None | Purchase With Purchase Special 3:None | Purchase With Purchase Special 4:None
Delivery fast, well wrapped, just like box of tissues, towels size is similar to tissue too, think it's good for Travelling... for hygiene purposes...
Hygienic and comfortable. I love it.
Type:Stitched Round Facial Cotton Pads 60pcs(-S$1) | Purchase With Purchase Special 1:None | Purchase With Purchase Special 2:None | Purchase With Purchase Special 3:None | Purchase With Purchase Special 4:None
received as per pic
started using disposable towels for hygiene
and ease of cleaning.
Type:Type 1: ROLL 110pcs(+S$4) | Purchase With Purchase Special 1:None | Purchase With Purchase Special 2:None | Purchase With Purchase Special 3:None | Purchase With Purchase Special 4:None
Very nice seller. Great products. Only problem is poor packaging. If packaging is improved, I'll highly recommend out.
Type:Travel Set (Black) | Purchase With Purchase Special 1:None | Purchase With Purchase Special 2:None | Purchase With Purchase Special 3:None | Purchase With Purchase Special 4:None
Type:Multi-Function Super Soft Cotton 1000pcs | Purchase With Purchase Special 1:None | Purchase With Purchase Special 2:None | Purchase With Purchase Special 3:None | Purchase With Purchase Special 4:None
Type:Type 2: FOLD 100pcs(+S$4) | Purchase With Purchase Special 1:None | Purchase With Purchase Special 2:None | Purchase With Purchase Special 3:Set A of Hair Rope(+S$1.50) | Purchase With Purchase Special 4:None
Hi I noticed that I can bid 5 qty max for auction but I want to try various products like the bamboo chiffon and face wipe (roll and wrap) as well as other stuff. As I asked to get 5 different stuff for bidding 5 qty?
Dear Customer, sure you can. And if there is different in price we can you by apply for Qpay for you to topup the different thank you
Hi since is auction, how are you going to calculate?
Dear Customer, for your info auction got setting control limit. Which mean you won 5 qty, you can only select under one type which is 5qty for 1 type. Due to control setting by Qoo10 you cant select 1by1. And the option items got diff price option. thank you
Hi I won the auction. I will just choose any and then contact you to send what I actually want. But there is no contact info. I can't read Chinese and really need to understand the various products with your help.
Hi again. I left memo on my payment as auction purchase will expire today the 19 July 2017 while waiting for your reply. Please do not send out as requested until we sorted out what to get. Thanks!
Dear Customer, you can contact us thru this inquire and we try our best to help on your orders. Please advise the different you which to orderr? thank you
Hi can you explain what's the differences in the cottons? Also will you have the roll wipe?
Dear Customer, both are of the same cotton Fold/Roll. As for roll we still have last 3boxes left and was for our own use however we can sell if you need as we can also use the fold one. Please advise the type and qty of your items thank you
Hi Thank you very much. That's really nice of you. For the cottons. You have like 4 types I think. And a charcoal one. Can you tell me their differences and best usage?Also the ear buds. Oh and the mask?
The lotion is small compact and convenience. As smart swab is spiral which is better then the standard one. The rest good for remove makeup for the eye and have charcoal type Bamboo Charcoal can absorb minerals, toxins, impurities, and other harmful substances from your skin, leaving you with stronger, healthier skin. I can;t just write the full listing details here. You can look thru the listing pic.details and benefits thank you
Hi I understaffed but they are in Chinese. It's there any ways to contact you over chat so easier and faster?PS: The other stuff that I've auction and paid has yet to be sent out? Been a while.
Sry for the delay. Ok i will sent you the toothbrush which you have order 1st already. As for the auction items i have expain to you abt the type. Most people purchase the Charcoal Bamboo Makeup Cotton and Disposable Cotton Face Towels fold or roll is the same use no different just that 1 is like a toilet paper roll another one is like a tissue box. Awaitng for your confirm of which type. Just for your info after 2 weeks if we never sent your goods your order will be auto cancel by Qoo10 admin in by the 14 days or 2weeks. thank you
HiWhat I wanted to know is the difference between your white cottons. You have 3 types I think. Square, round and very thin ones. The charcoal one can be used like normal cotton? For toner, wipe eyes etc?
Hi please get back to me else order will auto cancel. Unless you can fix it from Qoo10 side showing that you've sent out.
I've been waiting for your reply so I can choose. Please don't delay further and make it my fault in the end.
Hi what's going on? It's not holiday for your company. Please answer.
You have 3 types I think. Square, round and very thin ones. The charcoal one can be used like normal cotton? For toner, wipe eyes etc? Yes there are for toner wipe eyes use. For the charcoal one is bamboo charcoal can absorb minerals, toxins, impurities, and other harmful substances. Yes Qoo10 have msg me about your order and they will cancel anytime by this week. thank you
Ok let them know that I was waiting for your reply as I can't proceed without knowing what to choose as discussed above.I'll take the Auction for 5 qty as follow:3x Roll (As per discussed)1x Fold1x Bamboo CottonThank you very much for finally getting back to me so that we can get this sorted out.NOTE: My other auction, the toothbrush with additional add-ons aren't here yet.
Sorry, the order should be:1x Charcoal Cotton1x Black Travel Set2x Roll1x FoldThank you very much! Want to try everything to test quality so I'll be able to purchase more in future without having to search around elsewhere anymore :-)
Dear Customer,for your toothbrush orders was sent out by normal mail delivery as you have mention yet to be sent out? As for your order 1xcharcoal cotton no option price,1x black travel set no option price, for both roll and fold 3qty option price is $4 each so total need to topup $12. I will sent you Qpay payment request for you to make, thank you
Hi you don't have the panda and mint as requested for toothbrush add on?
I'll pay the TOP up once I'm home ready to shop. So roll bigger and more qty than Fold?
I think for roll is about the same as fold well i know one is 110pcs another is 100pcs. The toothpaste saver might have panda which need to open the 2nd carton box. I will get one for you foc when sent with your this new order. thank you
Thank you very much. Can I add in extra cotton and cotton buds? The normal square ones and round as well as thin? Can TOP up together? You have 2 different types of cotton buds too. One with sharp end and the other with round ends. Not in listing I think, Actually, what are the thin cottons for? I want to try everything if possible.
The round end one refer to Stitched Round Facial Cotton Pads 60pcs? This one is 3layers pure cotton. For remove makeup and lipstick.The square one refer to Multi-Function Super Soft Cotton 1000pcs? This one also for remove makeup. Pure cotton very thin. Its helps on saving of makeup remover as you only need to drop abit of wateron it. As for the cost i can charge you $2.90 each as your auction price. Just make it quick as Qoo10 have spoken to me again today and i told them buyer have decide only left topup payment. I will sent another new request to you. Payment of $12 + $2.90 +$2.90 total $17.80 thank you
Thank you very much! Can you request for payment again cause it restricted me in using Qoo money which I didn't have. I can onmy pay in cash or credit cards.
Ok i have just cancel the last one and sent new request again. Qpay should be able to accept most type of payment gateway as the same as Qoo10 payment items. thank you
Please refer to screenshot. Can't. Can I do a bank transfer instead? You can WhatsApp me your bank account.
Or can u contact Qoo10 and let them know what's going on so they can help fix it?
Wow thats weird. So far customer no issue with Qpay. I pass you my posb bank acct number 193-07884-2 Please update me asap once payment is make. Do take note tml is a public holiday (National day) Delivery can only be make on thursday.thank you
Done. Please check. $17.80
Ok i have just check the payment is well receive. And your delivery will be collect by Qxpress tml for delivery thank you
Np you are welcome :)
You forgotten the Panda >.<The cotton and tower boxes all squashed when received. Round cotton box totally gone. Have to transfer round chiffon to other boxes. But risking contamination. Other than that, those with plastic wrapped like the cotton in plastic box and bamboo one are ok. I think I'm missing one square cotton or thin cotton? Can double check?Thank you very much!
Oh the square cotton missing. I like the round cotton texture. Good.
You mean we miss out this one? (Attach pic) And sry we have miss out the panda toothpaste saver. Btw we have pac/k tyour items in a long carton box right? And its still being squashed?
Yup they are squashed. Not this cotton. The other one like the ones in the kit. I've tried the facial tower and round cotton. I love them! When will you be restocking more facial tower?
I have check our delivery packing list for your orders. 1x charcoal cotton, 1x black travel set, 2x Roll Disposable Cotton Face Towels,1x Fold Disposable Cotton Face Towels,1x Stitchec Round Facial, 1x Multi Function supersoft cotton. Total of 7 items. If there is missing item kindly please ss the pic, tml i will check with the packer thank you
Oh I see. I thought the normal cotton pad is included. The ones in the hit. That type of cotton.
Ic you mean double sided cotton.
Yes the only cotton you left out.
I check we did not left out. You order selection for your 5qty as the attach image. And you addtional order was Stitched Round Facial Cotton Pads 60pcs and Multi-Function Super Soft Cotton 1000pcs which all was packed and sent to you. thank you
What I meant is that I wanted to add in the cotton as well to try everything. Are you going to restock the face disposable tower?
Currently i have check all item type stocks is available? Only the Disposable Cotton Face Towels type Roll is out of stock but still have the type Fold. I have on hand last 3 qty for Roll. Suppose to be own use but i can sell it to you cos im ok to switch to Fold. As for restock sry as the item is not moving fast so i guess atm 1-2mths no shipment thank you
Can I buy all 3 roll from you and the normal square cotton wool?
Ok sure. I can give you the last auction price which you paid for. Disposable Cotton Face Towels type Roll $6.90 x3 and normal square cotton is Double Sided Cotton $2.90 x1 Plus Qxpress Shipping fee $3.99. Total would be $27.59 Please confirm with me if you are ok then i will active the Qpay for you to make the payment thank you
Are you not carrying the folded towels anymore as well?
Yes, the current product will be phase out after clearance due to slow sales and poor margins thank you
Hi if I were to buy more from you, cab we work out something with regards to pricing? Is there and expiration date?
Expire date is 3yrs from the mfg date. Sure we we can work out something for you. May i know what are the type and qty you looking at?
When is the manufacturing date? I can only decide knowing the expiry date because I'm using it alone. I prefer roll but you don't have more than 3. It's more convenient (fits just nice on my shelf). So just left with fold. Looking at at least 10 boxes of face face towels.
Hi Please advice
Sry for the delay just back fm a short trip. I update you again for the mfg date thank youHi, sry for the late reply. I have check the mfg date for the last 3 face towel for Roll type is 2016/10/07 so expiry will be 3yrs later. As for the face towel Fold type mfg date is 2017/05/27 so expiry date 3yrs later. thank you(Sep 04, 2017 22:48)
Hi then no problem then. Will be long gone before expiry date. Have you worked out on the pricing?
I work out something for you here. Disposable Cotton Face Towels for 10 qty price same as the auction price at $6.90 each instead of the usual $11.90. I will throw in extra 2 qty for you. So total you would get is 12boxes. Please advise if you like to take up the offer :)
Hi will do :) do you have the cotton bud with the sharp end and the other end is the rounded smooth end instead of rigged one?
Sry nope . Anything else you are keen?
Which type of cotton bud do you have? I think I wanna get one more round cotton cos previous one all squashed.
We have this spiral swab. Ok i will give you 1 box of Stitched Round Facial Cotton Pads 60pcs FOC
Oh I've cottons buds like spiral. Looking for the other one in your shop.
Other 1? Can you show ss pls? thks
It's smooth instead of spiral. That's the only difference.
Ic we don't have those smooth normal type.
Is it possible to buy from you in a way that I can use Qoo10 coupon please?
Can be done. I have show you the SS. Select the item and qty and buy in this way total price $69. Remember to put in the memo Disposable Cotton Face Towels 10Qty +2 FOC. thank you
Can I get the Panda roller from you as well?
Oh forgot to add in the double sided cotton. This is the one I didn't get last time. We missed that out. How is the makeup puff? Can you explain the usage of charcoal cotton again? Up to now I've yet to use it cos unsure of usage. What's the exact purpose making it different from other cottons.
Panda roller ok kindly please put in the memo foc for you.Bamboo cotton have strong absorption and have charcoal cleaning effect. This cotton helps you save on your makeup remover as you only need to pour only a little of it as the abosrt fully. The double sided cotton the pic is show you?
Yes this is the double sided cotton :) is you makeup sponge's quality better than beauty blender?
Same quality from china
Let's confirm order :) I want to try the normal double cotton wool.
Ok can i confirm with you the item lists which you wanted. Disposable Cotton Face Towels 10 qty + 2FOC. And anything else?
Disposable Facial Tower 3 Roll + 6 Fold + 2 FOCRound Cotton & Panda Roller FOCDouble Sided Cotton
Short of 1. Should be 3 fold 7 roll?
You are correct
Ok so you goign to buy from the item listing at the price that need to pay so that you can use coupon as mention?
Yes. So just copy your screenshot for the following right?3 Roll + 7 Fold2 Fold + 1 Circle Cotton + 1 Panda Roller FOCWhat about the 1 double sided cotton?
Double sided cotton price is $2.90 for you. If you cannot find $2.90 item i can arrange Qpay for you to make the payment
Where should I find it?
I have sent the Qpay of $2.90 for you to make the payment. The balance of $69 you mention you wish to purchase from the listing sop that you can use Qoo10 coupon
Hi you can't add it into like those add on tickets like some shops when they need top up?
I found $2.90Order Number: 229400955 and 229400956
Please pack properly so contents won't be crushed. Thank you very much!
Ok we will use a bigger carton box to pack thank you
Hi, something's wrong with the page? As I'm not able to view all the products in the page.
Dear Customer, i have just test no issue. Maybe is your connection, kindly just relog or refresh again thank you
Do you sell the compressed cotton towel coil in jumbo pack ?Tks
Sorry we don't thank you
Hi Seller... when will you re-stock the fold type face towel ?
Dear Customer, for the fold type current there is no plan for this item restock. thank you
Dear seller I have won on action but try to purchase and it keep on error....
Dear Customer, i have check its like there isnt any issue for purchase. What is the actual error cause? thank you
I'm not so sure it's say the item discount is error....n I try one more time n check the item discount only $0.10 not the price that I bit ....
Dear Customer, inside this listing there are a number of items with option price of $0 which is normal rate and -$1.90,-$2 and some have +$4. So you need to check which item you are actually buying thank you
The travel set white .....
Dear Customer, i have check os due to the negative amount. You can only select item with $0 or extra thank you
OK thanks u ...
Np, you are welcome
Hi, I want to buy more of the Cotton Charcoal Bamboo. Where can I buy the Cotton Charcoal Bamboo, not as Purchase With Purchase?
Hi Dear, this item is a new product. The listing is not out yet but it should be ready by this coming week. Meanwhile please do consider to buy it as the purchase with purchase definitely gives you more saving thank you
There isn’t any posted question about item.