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Do not abuse our staff. Treat us as you wanted to be treated. Don't threaten us Eg. This is my 1st and last time buy from your shop/ This shall be my last order. I going to report police. I going to make small claim. SG have law, i reserve my right and i can sue you ! Well we will be happy to shortlist you too.
Dear Customer, we have explain normal mail delivery is a non standard mail parcel which delivery may take up to 4weeks for the unlucky one. But many cannot believe or accept this. Please note if you select normal mail delivery it will mean you have accept the normal mail policy and in the event of long delay you are willing to wait. If no kindly please choose Qxpress. Qxpress is very cheap courier door to door delivery which cost only $3.99 and fast delivery leadtime 1-2days (Include Sat/Sun) unlike other courier delivery eg taqbin $7 lead time 2-3 days (Include Sat/Sun) Its come with tracking number so no worries no headache no lost track. Thank you
Normal mail encounters Risk of Lost mail and higher risk if you put Business/School/Hostel/Shop address for delivery, please kindly put residential address for delivery, Buyer have to take responsibility for the risk due to your selected choice of normal mail delivery. (Normal mail deliver to mailbox only, not Door to Door and delivery company is by Singpost). If you have no other choice please use tracking delivery Qxpress for non residential address. Thank you very much
Alot of people have this confuse 1st the item is like letter delivery next day recevied ! Wrong your item is a parcel or Non-Standard Mail. 2nd Singpost very efficacy i doubt they are slow or will have such a long delay or lost of mail. Wrong ! Singpost even stated they have lots of undelivered mail and stood at around 5%. 3rd many people like to use this scenario, i got buy many things at Qoo10 normal mail delivery all receveid within 3-5days but yours now over 5days still not recevied ! Its is impossible please send me the item ! Well please we don't need to hold your parcel. The delivery is all along by singpost if your parcel being delay is 1 of the few % which is why longer then usual lead time. So please even if stated 2-5 workings afew % might recevied up to 3weeks later !! Unbelievable and impossible !! Fine well call this number to find out yourself singpost contact 1605 (24/7 Customer Care Hotline) Thank you
At times we may change your delivery from Qxpress to Smartpac. However most of the time we will be using Qxpress. Its depends on season period, delivery location, speed and time (Our Qxpress pickup time is morning 10am-12pm) Thank you
This Area is only mean for Secret Life Shop (Normal mail delivery)Undelivery/Parcel Return/Lost & FoundTo check for Returned mail/parcel check on the link page. We take picture of all returned parcels and put in this listing below. You may check and search if you have not recevied your normal mail delivery for 1-2 weeks later thank youPlease copy and paste the link below :http://list.qoo10.sg/GMKT.INC/Goods/Goods.aspx?goodscode=493882434
Here we like to highlight one thing many people misunderstand or mislead for SINGPOST POSTAGE DELIVERY. Parcel delivery is 2-5 working days (Note is working day, which mean sat/sun not counted) This is even stated in singpost website the link here http://www.singpost.com/send-receive/sending-within-singapore/ordinary-mail-local
Non-receipt Claim issue (Did not receive the item )All our delivery are using Qexpress which come with tracking number. Link http://www.qxpress.asia/eng/html/customer_tracking.htmlPlease make an effort to check your tracking number before issuing non-receipt claim. And please to contact us if tracking issue not correct example item sent but yet to recevied it. We will investigate the issue with Qxpress, your email maybe require for follow up case.For Singpost normal mail delivery. If you still did not receive the item after 14 days the item was ship out, please contact seller thru Q&A.Items ship out under 14 days will only consider as delay and seller will only consider signpost lost the mail after 14 days.Please contact seller first before issuing any exchange, non-receipt claim. If you really want to issue the claim, you must clear the claim after the case was solved.
Submission of claimsAny return or exchange of items will be applicable within 14 days upon receiving of the itemAny shortage of item or wrong item receivedProvide picture of the item contents within the parcel packageContact seller thru Q&A, redelivery for exchange will be arrangeDefective item issueProvide picture of the defective area of the received itemShipping fee will be incurred from seller end.Return the defective item if seller request otherwise the defective item do not need to return
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Good! Comfortable and affordable products.
Type:S Shaper (Black) | Size:Size 5XL
Fast delivery and good quality
Type:S Shaper (Black) | Size:Size 2XL
Yet to try, but looks ok. Hopefully the material is comfortable to wear for hours. I bought this as my tummy is still big after delivered my number 2. Wanna give it a try and hopefully it works
Type:S Shaper (Beige) | Size:Size M
Received in good condition. I hope it can hold my tummy well. Good price bought during sale will recommend.
Received in gd condition
Type:S Shaper (Black) | Size:Size L
Type:S Shaper (Black) | Size:Size S
Type:S Shaper (Beige) | Size:Size 3XL
Type:S Shaper (Beige) | Size:Size XL
Type:S Shaper (Beige) | Size:Size L
Type:S Shaper (Black) | Size:Size 3XL
Type:S Shaper (Black) | Size:Size XL
Dear Customer, we will need to check for the stock once we pack and sent out the orders might have a few pcs. As for the next shipment is next month thank you
When will eu be restocking size M?
Can this be machine washed?
No, please use hand wash and its simple also not like cloths no rough wash :)
I would like to change the item to a 4XL. Is it possible?
Dear Customer, for the exchange. You can sent the item back to our private address below. Please write a memo order number thank you(Note: Postage cost will be cover by the buyer and resend postage fee)My Mail Box 889536Singapore 919191
Hi, I have just mailed out the item i want to exchange today morning. I want a 4xl. Postage for the return is in envelope.
Ok with take noted of the return parcel. inside got the memo of order number an details right?
Hi, have you received my return item. Inside go postage and order details.
Ok np will do. Please contact us again next tues thank you
Hi when will you have stock for size M nude?
Dear Customer, just nice we have new shipment now and have done the restock. Please check again tyvm
Dear Seller.i need yr advice on which size to buy.Im 153 cm waist wise is 35.5 cm.May I noe which size I shld buy for best results. I don want a too loose or too tight size.Pls reply sooner.Tq Seller.
Dear Customer, we have a recommed size chart. Which is 2XL base on your given size and the product have adjustable of 3 setting hooks. thank you
Hi Seller, I just received my order mins ago from my mail box. But the waist belt is too small. How do I do exchange? Thanks
Dear Customer, for exchange you can sent to the address below. And postage cost will be bear by you. thank youMy Mail Box 889536Singapore 919191
There isn’t any posted question about item.